7BitCasino - Player’s withdrawal is delayed, account is blocked.

7bitcasino is not paying my withdrawal of $400.22 saying my banking info isn’t what they asked for and it is exactly what they asked for. Then the customer service asked me to send an even more detailed credit card statement which made me very suspicious and uncomfortable so I contacted Mastercard to which they told me to never give the information they are asking for to anyone. I resubmitted the same document which shows my full name, address, the deposit transaction with date and time and they not only declined my withdrawal but blocked me from signing into the site. I started looking up reviews online and it appears they have been doing this to customers for years and seem to be getting away with it. This is completely ridiculous. Something needs to be done. I can not believe a scam company like this is goes unchecked and can do this to hundreds if not thousands of people. I was very respectful when speaking to their customer service, if you can even call them that. Something needs to be done

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• When did you request your withdrawal, and when did you first submit your documents for verification? Have any of your documents already been approved?
• From your screenshots, I understand that the casino requested an official statement, preferably in PDF format. Are you able to obtain this document from your card issuer, and have you submitted it to the casino?
• What specific additional information did the casino request that Mastercard advised you not to share?
• Did the casino explain why you could no longer access your account? Please forward any account-blocking notification and the complete document request to veronika.f@casino.guru, including complaint ID 241080 in the subject line.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika