7BitCasino - Player’s winnings have been confiscated.

What this Casino just did to me is absolutely criminal. I have played here a lot and never win, fine it is gambling. But they constantly change the"maximum winnings" for bonuses. I was told it was 5,800 DOGE but they only offered me 2,000. Not to mention that I won THREE jackpots during my free spins. And you won’t believe this, on my very LAST spin before hitting my wagering requirements…I hit a jackpot which they immediately confiscate.

Then I proceed to keep getting error messages and have to reload after the bonus session and eventually lose the small amount of my winnings they left me with.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• How were you informed regarding the maximum winnings of the bonus offer before you accepted the bonus?
• Would you be able to share which bonus you accepted and which related bonus terms and conditions applied?
• Have you contacted casino support and asked for assistance? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Chuck1942,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas