7BitCasino - Player’s account is closed and refund request is delayed.

registered an account on 7BitCasino and deposited approximately €37 via cryptocurrency. Shortly after the deposit, my account was blocked by the casino due to "responsible gambling", before I was able to access or use the funds.

Since I no longer have access to my account, I contacted support to request a refund of my unused deposit. The casino has confirmed that a refund will be issued, but they repeatedly state that it is "in process" and refuse to provide:

any specific processing timeframe

confirmation of the refund amount

details of the crypto transaction

The refund has been kept in an indefinite review stage. Support only advises me to wait, without any guarantees or clarity.

As this is a cryptocurrency refund for an unused deposit, I am requesting assistance to obtain the return of my funds or a clear, confirmed refund timeframe.

I hope they can solve this fast as possible.

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Dear Matin,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the timeline of the events? When exactly have you made your deposit?
• Additionally, could you please attach a receipt of your deposit?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hey yes here. When i deposit via crypto they closed my account at the same time so i didnt Get a chance to return it back. They made me also write down a security message there i accept that they send the refund back to my account but its day 3 almost 4 and i havent got any mail for my refund or timeframe. This stress me and its a very red flag. I hope you could help me. I have screenshots as proof if you need more

Dear Matin, thank you for your response. I have read the casino's terms and conditions and this is what I have found:

13. REFUND POLICY

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a player alleges that another person has accessed his/her player account.

Could you please advise how much time has passed between the transaction and the refund request?

Thank you for your patience and cooperation.

Dear Matin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru