7BitCasino - Player's account closure request is ignored.

I contacted the casino to close my account as I was disastisfied with the service (constant technical issues and NO resolution although I was assured there would be one). I also wanted to close my account because I was loosing way too much money due to technical issues and was afraid I was spending more than I should. After 4 emails requesting they close my account (every response was "no you really should think about it" - my response was "close my account). They still did not close it. I made another deposit (in hopes to possibly recoupe my lost money - not smart) and lost another $150. IF they had simply CLOSED my account (as they responsibly should have) I would not have lost more money. I feel tricked into spending more and keeping my account open. When a user requests account closure - a casino should not talk them into keeping it or simply ignore them.

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Dear mosizzle,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.

On the other hand, self-exclusion represents a degree of protection. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances.

• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please share your requests to close your account with me for review? Send the information to my email at [email protected]

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas