7BitCasino - Player claims that payment has been delayed.

On August 5, 2025, I requested a withdrawal of 3.912 BNB from 7BitCasino to my Trust Wallet. The casino marked the payment as sent, but my wallet provider confirmed via email that the transaction failed due to "out of gas" and the funds never left 7BitCasino’s wallet.

I have provided the casino with:

• Full blockchain transaction details

• Trust Wallet support confirmation of the failure

• My correct receiving address and QR code

Despite this, 7BitCasino has only responded with vague "please wait" messages and has not returned the funds. I have now escalated my case to their licensing authority (Antillephone N.V.) and attached a complete PDF evidence package.

Warning to other players: Until this is resolved, be aware that there is a risk of delayed or non-payment, even with clear blockchain proof.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I can confirm my withdrawal has been approved and was attempted to be made but failed due to gas issues. I have withdrawn in the past several times so this is strange. I just checked again and payout has been discarded

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No progress in the right direction has been made despite over a dozen emails. In fact I am now locked out of my account and payout status was changed from completed to discarded. they will not address reason for account lockout or provide timeline or reason for delayed resolution

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Have you received any explanation from the casino about why your account was blocked? If not, have you tried contacting them specifically to ask for the reason?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I can confirm KYC completion and have successfully withdrawn several times prior to this. See attachment

I had no active bonus and was playing with funds from a deposit I made.

They have reinstated my account but deposit is still in discarded status.

I will email my correspondence over the last 2 weeks to the address you provided.

Dear player, is the amount still available in your account balance, or has the casino confiscated these funds?

If the funds are still present in your account, are you able to submit a new withdrawal request, or does the system prevent you from doing so?

Could you please let us know which games you were playing prior to the withdrawal request?

Have you received any new communication from the casino since your last update?

I have not received any email from you yet at [email protected] regarding your communication with the casino.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru