69GAMES Casino - Player’s withdrawal has been confiscated.

Good luck with your registration at the online casino CASEA, I made a deposit of 6000 and the casino gave me 7200 bonus while playing, it turned out that 462000 cannot be used to fulfill this bonus with such withdrawals, so I canceled the bonus and withdrew the rest of the money, 4700, and requested the account to be canceled. There was only a balance of 15 crowns. The rest was sent to the account after 13 hours. I received an email saying that I agree to cancel the player's account with a balance of 15. So I wrote yes. In 3 minutes, another email arrived that they canceled the withdrawal and the account was canceled. I didn't understand that. I did it exactly the same at previous casinos and there were over fifty of them. The withdrawal was completed fine and the account was canceled a long time ago, even though the withdrawal was in progress, but this casino Casea took the money from the player's account and kept it and they don't want to pay it out. The biggest audacity I only wanted to cancel the account and not withdraw and no one informed me that even if I cancel the account, my withdrawal will also be cancelled so I need advice they suggested I reopen the account so I wrote to them saying yes and they sent back that it was denied what should I think a week ago I played at the bonuskong casino I also made a withdrawal in an hour my account was cancelled but no withdrawal and it arrived in the account fine

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.

· Could you please advise if you had any remaining real money balance in your casino account?

Thank you in advance for your reply.

Best regards

Attila