50 Crowns Casino - Player's refund has been delayed.

Over 3 months ago the casino took double payments from my bank account. Totalling over $850.

I contacted the casino, sent all my bankstamnets proving this.

it took 3 weeks to get $750 back.

three months later I am still waiting for the last $100 I am owed.

the only response I get is - please wait, the payment provider is dealing with it

Dear slatersophie,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 50 Crowns Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your communication with the casino supporting your claims?
• Could you please also share you were promised a refund due to this issue?
•  Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, I have sent you an email with communication from the casino.

yes, I was promised all my money back.

I sent them another bankstatment two weeks ago, showing not all the funds had been paid back to me.

I was promised I would get a response, from the payment provider why this didn't happen.

This is not the case, all I keep getting is - please wait.

well it's months and months now and I'm sick of waiting

Thanks for your emails.

Could you please provide evidence of $850 being charged by the casino and only $750 being returned please?

I apologize for the inconvenience.

Dear slatersophie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.