The player from Finland finds his account closed after making a deposit and is facing difficulties with the casino refusing to refund the deposited amount. Despite reaching out via email and chat, he receives the same response stating that a refund is impossible.
50 Crowns Casino - Player's account has been closed, and deposit is confiscated.
Opened
Current status
Waiting for player to reply
6d 8h 11m 59s
50 Crowns Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
2 days ago
Translation
The casino closed my account after I deposited and refuses to refund my deposit. I have contacted them via email and chat but they claim that it is impossible to refund the deposit.
Automatic translation:
Public
Public
15 hours ago
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Public
Public
15 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you played any games with your deposit at all?
- How many deposits have you made into this casino?
- Has your account been successfully verified?
- When exactly did you register at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
