4raBet Casino - Withdrawal of player's winnings has been delayed.

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Dear ArjunGawas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

I would like to follow up on my complaint regarding my delayed withdrawal from 4raBet.

I placed my withdrawal request on 19/03/2026, and despite the status showing as "paid out", I have still not received the funds in my bank account. It has now been a significant delay.

I have already contacted the casino support multiple times and also provided my bank statement and all required documents, but they keep saying the issue is with the finance team and asking me to wait without giving any clear timeline.

The disputed amount is ₹37,226, which is a large amount for me. This delay is causing serious concern and frustration.

I kindly request Casino Guru to intervene and escalate this matter with the casino to ensure my payment is processed as soon as possible.

Please let me know if you need any additional information from my side. I am ready to cooperate fully.

Thank you for your support.

Dear ArjunGawas,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, till now I have not yet received or been credited with my withdrawal amount. I have been in constant contact with the support team, but they keep telling me that my case is with the finance team and asking me to wait repeatedly. Additionally, I have requested the transaction number (UTR) multiple times, but they are refusing to provide it.

Dear Casino Guru Team,

I would like to request urgent escalation of my complaint. My withdrawal request dated 19/03/2026 is still not credited, and it has now been more than 15+ days.

The 4rabet casino support team keeps giving the same response that my case is with the finance team and asking me to "wait", but they have failed to provide any valid transaction proof or UTR number.

If the withdrawal has truly been processed, they should be able to provide:

UTR / transaction reference number

Payment provider details

Exact processing date.

Their inability to provide this raises serious concerns about whether the payment was actually processed.

This continuous delay without transparency appears to be intentional stalling.

I kindly request Casino Guru to intervene more strongly, escalate this matter to the casino representative, and ask them to provide concrete proof of payment.

I am fully cooperating and ready to provide any additional information if required.

Looking forward to your urgent support in resolving this issue.Thank you.

Dear ArjunGawas, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear ArjunGawas,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia, lucia.s@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello ArjunGawas,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 4raBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hello ArjunGawas, we understand your concern regarding the withdrawal marked as paid out but not yet received in your bank account.

Your case, including the provided bank statement, is currently under review by our finance team and we are awaiting a response from the payment provider to clarify the transaction details.

We sincerely apologize for the delay and lack of updates, and we will ensure your case is followed up with priority.

Please contact our support team via Telegram @help4rabet_support_bot or email help@4rabet24.com

so we can keep you informed and assist you further.

Dear Lucia,

Thank you for your assistance.

The casino has responded stating that the withdrawal is marked as paid out, but I have still not received the funds in my bank account.

They mentioned that the case is under review and that they are waiting for a response from the payment provider. However, they have not provided any transaction proof such as a UTR number or confirmation of the transfer.

I kindly request the casino to provide official proof of the transaction, including the UTR number, date, and payment details, so that I can verify it with my bank.

Thank you for your support.

Best regards,

Arjun Gawas

Dear ArjunGawas, we understand your concern regarding the withdrawal and the need for clear transaction confirmation. Your case, along with the provided bank statement, is currently under review by our finance team, and we are awaiting a response from the payment provider to clarify the transaction details, including the confirmation information. We sincerely apologize for the delay and will ensure your case is followed up with priority.

Dear 4raBet Casino,

Could you please provide an estimated timeframe for how long this process might take? Having a clearer expectation would help ease the situation for all parties involved. We would also appreciate it if you could keep us regularly informed of any progress or new developments.

Thank you in advance for your cooperation.

Dear ArjunGawas,

We understand your concern regarding the withdrawal that shows as completed but has not yet been reflected in your bank account.

Your case, along with the bank statement you provided, is currently being reviewed by our finance team. We are also in contact with the payment provider and are waiting for their confirmation to verify the transaction details.

We apologize for the delay and appreciate your patience. Please be assured that your case is being actively followed up and handled with priority, and we will update you as soon as we receive further information.

Dear 4raBet Casino representative,

Thank you for your attention to this matter. We would appreciate it if you could keep us informed of any developments as they occur.

My withdrawal has been pending since 19/03/2026 (43 days). This delay is unacceptable.

Please provide within 24 hours:

Exact current status of my withdrawal

Transaction reference / UTR number

Date funds were sent to payment provider

Confirmation whether transaction failed, reversed, or is still processing

Exact resolution timeframe

If this cannot be resolved immediately, please cancel and return the amount to my casino balance for withdrawal through another payment method.

I am extremely dissatisfied with this repeated generic response.It has now been 45 days since my withdrawal request, and I am still receiving the same vague update without any concrete explanation or proof of progress.

Please clearly explain:

1. What exactly has your finance department been doing for the past 45 days?

2. What is the payment provider currently verifying, and why is this taking such an unreasonable amount of time?

3. What specific action has been taken so far on my case?

4. What is the exact timeframe for resolution? Please provide a clear number of days, not a general statement like "we are reviewing."

5. Can you provide documented proof that this matter is actively being handled with the payment provider?

Saying my case is being handled "with priority" is not meaningful without actual updates or evidence.

I request a straightforward and transparent response. If this issue cannot be resolved immediately, I expect a clear escalation update and a definite resolution timeline.

Please do not send another generic template reply.

Hello Arjun Gawas, we understand your concern regarding the delay and the lack of clear updates on your withdrawal.

As previously mentioned, your request is still under review by the payment provider and remains in progress, which is why the timeline depends on their verification process.

We are monitoring your case and will update you as soon as there is any confirmed progress.

Dear 4raBet Casino Team,

Please keep us informed of any new developments regarding this case.

We would also appreciate it if you could treat this matter as a high priority, as the player is becoming increasingly concerned and it has been quite some time without any substantial update.

Thank you in advance for your cooperation.

Saying this is easy, but it has now been 48 days and I still have not received any proper response or substantial update regarding my withdrawal.

I have repeatedly followed up and submitted all required documents, including my bank statement, yet I continue to receive the same generic replies without any clear resolution timeline.

This delay is unacceptable. I request an immediate concrete update on my case and confirmation of when my withdrawal will be credited to my bank account.

Hello Arjun Gawas, we understand your concern about the delay and the lack of clear updates regarding your withdrawal. As mentioned earlier, your request is still being reviewed by the payment provider and is currently in progress. The timeframe depends on their verification process. We are actively monitoring your case and will inform you as soon as there is any confirmed update.

48 days for a payment provider verification is far beyond any reasonable timeframe.

You keep saying the case is "being monitored" and "under review," but till date there has been no actual update, no proof of transaction, no reference number, and no clear resolution timeline.

Please explain specifically what exactly is being monitored, what action has been taken during these 48 days, and why this issue still remains unresolved.

I request a concrete update, including:

1. The current status from the payment provider
2. The transaction/reference ID
3. The exact reason for the delay
4. A definite timeline for resolution

Generic responses are no longer acceptable after 48 days. If this cannot be resolved immediately, please escalate this matter to senior management and provide a final response.

Hello Arjun Gawas, we understand your frustration regarding the long waiting time and the lack of final resolution so far. As previously mentioned, your withdrawal case and the provided bank statement are still under review with the payment provider, and at the moment we have not yet received a final response from their side. We continue to monitor your case and will inform you immediately once there is any confirmed update or resolution. For any further assistance, please contact our support via Telegram @help4rabet_support_bot or email help@4rabet24.com