4raBet Casino - Withdrawal of player's winnings has been delayed.

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Dear ArjunGawas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

I would like to follow up on my complaint regarding my delayed withdrawal from 4raBet.

I placed my withdrawal request on 19/03/2026, and despite the status showing as "paid out", I have still not received the funds in my bank account. It has now been a significant delay.

I have already contacted the casino support multiple times and also provided my bank statement and all required documents, but they keep saying the issue is with the finance team and asking me to wait without giving any clear timeline.

The disputed amount is ₹37,226, which is a large amount for me. This delay is causing serious concern and frustration.

I kindly request Casino Guru to intervene and escalate this matter with the casino to ensure my payment is processed as soon as possible.

Please let me know if you need any additional information from my side. I am ready to cooperate fully.

Thank you for your support.

Dear ArjunGawas,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, till now I have not yet received or been credited with my withdrawal amount. I have been in constant contact with the support team, but they keep telling me that my case is with the finance team and asking me to wait repeatedly. Additionally, I have requested the transaction number (UTR) multiple times, but they are refusing to provide it.

Dear Casino Guru Team,

I would like to request urgent escalation of my complaint. My withdrawal request dated 19/03/2026 is still not credited, and it has now been more than 15+ days.

The 4rabet casino support team keeps giving the same response that my case is with the finance team and asking me to "wait", but they have failed to provide any valid transaction proof or UTR number.

If the withdrawal has truly been processed, they should be able to provide:

UTR / transaction reference number

Payment provider details

Exact processing date.

Their inability to provide this raises serious concerns about whether the payment was actually processed.

This continuous delay without transparency appears to be intentional stalling.

I kindly request Casino Guru to intervene more strongly, escalate this matter to the casino representative, and ask them to provide concrete proof of payment.

I am fully cooperating and ready to provide any additional information if required.

Looking forward to your urgent support in resolving this issue.Thank you.

Dear ArjunGawas, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear ArjunGawas,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia, lucia.s@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello ArjunGawas,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 4raBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hello ArjunGawas, we understand your concern regarding the withdrawal marked as paid out but not yet received in your bank account.

Your case, including the provided bank statement, is currently under review by our finance team and we are awaiting a response from the payment provider to clarify the transaction details.

We sincerely apologize for the delay and lack of updates, and we will ensure your case is followed up with priority.

Please contact our support team via Telegram @help4rabet_support_bot or email help@4rabet24.com

so we can keep you informed and assist you further.

Dear Lucia,

Thank you for your assistance.

The casino has responded stating that the withdrawal is marked as paid out, but I have still not received the funds in my bank account.

They mentioned that the case is under review and that they are waiting for a response from the payment provider. However, they have not provided any transaction proof such as a UTR number or confirmation of the transfer.

I kindly request the casino to provide official proof of the transaction, including the UTR number, date, and payment details, so that I can verify it with my bank.

Thank you for your support.

Best regards,

Arjun Gawas

Dear ArjunGawas, we understand your concern regarding the withdrawal and the need for clear transaction confirmation. Your case, along with the provided bank statement, is currently under review by our finance team, and we are awaiting a response from the payment provider to clarify the transaction details, including the confirmation information. We sincerely apologize for the delay and will ensure your case is followed up with priority.

Dear 4raBet Casino,

Could you please provide an estimated timeframe for how long this process might take? Having a clearer expectation would help ease the situation for all parties involved. We would also appreciate it if you could keep us regularly informed of any progress or new developments.

Thank you in advance for your cooperation.

Dear ArjunGawas,

We understand your concern regarding the withdrawal that shows as completed but has not yet been reflected in your bank account.

Your case, along with the bank statement you provided, is currently being reviewed by our finance team. We are also in contact with the payment provider and are waiting for their confirmation to verify the transaction details.

We apologize for the delay and appreciate your patience. Please be assured that your case is being actively followed up and handled with priority, and we will update you as soon as we receive further information.

Dear 4raBet Casino representative,

Thank you for your attention to this matter. We would appreciate it if you could keep us informed of any developments as they occur.

My withdrawal has been pending since 19/03/2026 (43 days). This delay is unacceptable.

Please provide within 24 hours:

Exact current status of my withdrawal

Transaction reference / UTR number

Date funds were sent to payment provider

Confirmation whether transaction failed, reversed, or is still processing

Exact resolution timeframe

If this cannot be resolved immediately, please cancel and return the amount to my casino balance for withdrawal through another payment method.

I am extremely dissatisfied with this repeated generic response.It has now been 45 days since my withdrawal request, and I am still receiving the same vague update without any concrete explanation or proof of progress.

Please clearly explain:

1. What exactly has your finance department been doing for the past 45 days?

2. What is the payment provider currently verifying, and why is this taking such an unreasonable amount of time?

3. What specific action has been taken so far on my case?

4. What is the exact timeframe for resolution? Please provide a clear number of days, not a general statement like "we are reviewing."

5. Can you provide documented proof that this matter is actively being handled with the payment provider?

Saying my case is being handled "with priority" is not meaningful without actual updates or evidence.

I request a straightforward and transparent response. If this issue cannot be resolved immediately, I expect a clear escalation update and a definite resolution timeline.

Please do not send another generic template reply.

Hello Arjun Gawas, we understand your concern regarding the delay and the lack of clear updates on your withdrawal.

As previously mentioned, your request is still under review by the payment provider and remains in progress, which is why the timeline depends on their verification process.

We are monitoring your case and will update you as soon as there is any confirmed progress.

Dear 4raBet Casino Team,

Please keep us informed of any new developments regarding this case.

We would also appreciate it if you could treat this matter as a high priority, as the player is becoming increasingly concerned and it has been quite some time without any substantial update.

Thank you in advance for your cooperation.

Saying this is easy, but it has now been 48 days and I still have not received any proper response or substantial update regarding my withdrawal.

I have repeatedly followed up and submitted all required documents, including my bank statement, yet I continue to receive the same generic replies without any clear resolution timeline.

This delay is unacceptable. I request an immediate concrete update on my case and confirmation of when my withdrawal will be credited to my bank account.

Hello Arjun Gawas, we understand your concern about the delay and the lack of clear updates regarding your withdrawal. As mentioned earlier, your request is still being reviewed by the payment provider and is currently in progress. The timeframe depends on their verification process. We are actively monitoring your case and will inform you as soon as there is any confirmed update.

48 days for a payment provider verification is far beyond any reasonable timeframe.

You keep saying the case is "being monitored" and "under review," but till date there has been no actual update, no proof of transaction, no reference number, and no clear resolution timeline.

Please explain specifically what exactly is being monitored, what action has been taken during these 48 days, and why this issue still remains unresolved.

I request a concrete update, including:

1. The current status from the payment provider
2. The transaction/reference ID
3. The exact reason for the delay
4. A definite timeline for resolution

Generic responses are no longer acceptable after 48 days. If this cannot be resolved immediately, please escalate this matter to senior management and provide a final response.

Hello Arjun Gawas, we understand your frustration regarding the long waiting time and the lack of final resolution so far. As previously mentioned, your withdrawal case and the provided bank statement are still under review with the payment provider, and at the moment we have not yet received a final response from their side. We continue to monitor your case and will inform you immediately once there is any confirmed update or resolution. For any further assistance, please contact our support via Telegram @help4rabet_support_bot or email help@4rabet24.com

I have already waited for a very long time and now I am losing hope.

Please tell me clearly how much longer I have to wait for my withdrawal to be credited.

It has been many days, and I am still only receiving repeated generic replies without any proper update.

I need a clear explanation of the delay and the exact expected date for my withdrawal to be processed.

Hello Arjun Gawas,

We completely understand your frustration regarding the extended waiting time and the fact that the issue has not yet been fully resolved. As mentioned earlier, your withdrawal case together with the bank statement you provided is still under review by the payment provider.

At the moment, we are still waiting for their final response and confirmation regarding the transaction status. Please rest assured that your case continues to be actively monitored by our team, and as soon as we receive any verified update or resolution, we will inform you immediately.

We sincerely appreciate your patience and understanding while the investigation is ongoing.

Dear Lucia,

As my case mediator, I kindly request that you review the last seven replies from 4rabet regarding my withdrawal case.

All of them contain the same generic response stating that the case is still under review by the payment provider, without any actual progress or specific update.

It has been an extremely long delay, and I need factual information rather than repeated template responses.

Please provide the following:

1. The exact date my case was escalated to the payment provider

2. The reference or ticket number for this investigation

3. The exact reason for this unusual delay

4. A clear estimated timeline for final resolution

I request a concrete and transparent update on my case as soon as possible.

Dear 4raBet Casino Team,

As you can see from the player’s recent messages, the prolonged delay and repeated generic responses have understandably caused significant frustration and concern on the player’s side.

If possible, we would appreciate it if you could provide any closer information or additional details regarding the current status of the case, particularly concerning the points raised by the player. Even a more specific explanation regarding the nature of the delay, the escalation process, or an estimated timeline would help ease the tension and reassure the player that the matter is actively progressing.

Additionally, having a clearer understanding of the situation would also help us better manage expectations regarding the resolution of this complaint.

Thank you in advance for your cooperation and assistance. We will await your response.

Dear ArjunGawas, we understand your frustration regarding the long withdrawal delay and the repeated updates you have received. Please note that your withdrawal request has already been successfully processed from our side, and the related bank statement has been forwarded to the payment provider for additional verification. At the moment, the remaining procedures are being handled on their side, and we are continuing to monitor the case closely while awaiting their final response. Unfortunately, the exact processing timeline depends on the payment provider’s internal investigation procedures, which are outside of our direct control. As soon as we receive any confirmed update regarding the verification or transaction status, it will be shared with you immediately. We appreciate your patience and understanding while the process is being completed.

4RABET Support

I would like to ask both 4RABET and the payment provider whether an "internal investigation" normally takes 66 days to complete.

The continuous delay and repeated generic responses have caused serious concern and frustration.

Based on my experience, I strongly advise people to be cautious while using the 4RABET platform, as this situation appears highly unprofessional and unfair.

Dear 4raBet Casino Team,

I wanted to kindly inquire if there have been any updates.

Dear ArjunGawas, we understand your concern regarding the long verification process and the delay in receiving the funds. Please note that your withdrawal has already been successfully paid out from our side, and the provided bank statement has been forwarded to the payment provider for additional verification. At the moment, the remaining checks are fully handled on their side, and we are continuing to monitor the case while awaiting their final response.

4RABET Support

If the payment provider is responsible for the delay, then please provide their contact number or official contact details so I can directly follow up regarding my pending withdrawal.

Today, the 70th day has been completed, and I am still receiving only generic responses without any proper resolution or clear timeline.

At this point, it feels like 4RABET is only shifting the blame to the payment provider without providing any transparency regarding my funds.

Dear Lucia, please reduce the response time, as my withdrawal has been pending for 70 days. I have no patience left to wait anymore.

Dear ArjunGawas,

I understand that waiting for updates and responses during the complaint process can be frustrating, especially when the matter involves delayed payments or unresolved account issues.

I would like to clarify that the timers displayed on the Casino Guru complaint page are not intended to force casinos to take action or to guarantee that payments will be processed within a specific timeframe. Their purpose is to keep the complaint process fair and organized for all involved parties by ensuring that both the player and the casino are given the same amount of time to respond to inquiries and provide relevant information.

Since Casino Guru is neither a legal authority nor a gambling regulator, we do not have the power to force casinos to make payments or take specific actions. Our role is to act as an independent mediator, help maintain communication between both sides, and keep the process moving forward so that the case does not become stagnant.

The timers mainly serve as a transparent framework that helps structure the communication process, ensures fairness, and allows both parties reasonable time to react and address any outstanding issues that may need clarification or resolution.

Please also understand that if we significantly shorten the response timers for the casino, this could ultimately force us to close the complaint as unresolved due to lack of communication from the casino’s side. In some cases, this may reduce the chances of reaching a successful resolution and could potentially affect the possibility of you receiving your funds.

I understand that the waiting periods may feel lengthy at times, but please keep in mind that these timelines are designed to maintain a fair resolution process for everyone involved.

Thank you for your patience and understanding.

Dear 4raBet Casino Team,

Could you please provide a response to the player’s aforementioned inquiry?

We would appreciate it if you could prioritize this matter, actively monitor the case, and keep us informed of any developments, as this complaint has already been ongoing for a considerable amount of time.

Thank you for your cooperation.

Thank you, Lucia Madam, for all your support and assistance. I truly appreciate your efforts and the time you have dedicated to helping me with my case.

Dear Lucia Madam,

Thank you for your continued support and assistance with my complaint.

I received a payment receipt from 4rabet showing that a withdrawal of INR 37,226 was supposedly processed with UTR 644471731045. However, the amount has still not been credited to my Kotak Mahindra Bank account.

I contacted Kotak Bank and provided them with the receipt and UTR for investigation. The bank has officially confirmed by email that:

There are no holds or restrictions on my account.

My account is able to receive credit transactions.

The amount of INR 37,226 has not been credited to my account.

I should follow up with the remitter's bank for further investigation.

Based on the bank's response, it appears that the transaction cannot be located on the beneficiary side. I kindly request that 4rabet investigate this matter with the remitter bank and provide proof of successful settlement or initiate the necessary trace.

I have attached 4rabet's screenshot and my bank's official response for reference.

Thank you again for your assistance. I look forward to your support in resolving this matter.

Kind regards,

Arjun Gawas

Dear 4raBet Casino,

I would greatly appreciate it if you could clarify the situation and provide any documentation that confirms the transaction was completed on your end. Thank you for your assistance.

Dear Lucia,

Thank you for your continued assistance with my complaint.

I would like to inform you that 4rabet has completely failed to provide the actual transaction details of the funds they claim to have transferred to my bank account. Instead of providing verifiable payment information, such as the sender's bank details, transaction confirmation, or traceable payment records, they have only sent a receipt that appears questionable and does not prove that the funds were actually transferred.

The receipt provided by 4rabet is attached herewith for your review. My bank has confirmed that the disputed amount has not been credited to my account, and 4rabet has not provided sufficient evidence to prove that the transfer was successfully completed.

I kindly request that you ask 4rabet to provide proper and verifiable transaction details instead of sending this receipt, so that the payment can be independently traced and verified.

Thank you for your support and assistance in resolving this matter.

Kind regards,Arjun Gawas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Lucia Madam,

I have reviewed the payment receipt that was provided, and I am unable to verify it as genuine proof of payment.

There are several concerns with the document:

• The receipt is displayed from an amazonaws.com web address rather than an official banking domain. • The format and wording ("Payment Execution Confirmation") do not match typical bank-issued transaction receipts. • The completion date shown appears inconsistent. • A screenshot alone is not sufficient evidence that funds were successfully transferred and credited.

Please ask 4rabet to provide genuine payment proof issued directly by the remitting bank, including:

1. Official bank transaction receipt or PDF.
2. Valid UTR/Reference number that can be verified by the receiving bank.
3. Remitter bank name and account details (where permitted).
4. Proof that the transaction was successfully settled and not merely initiated.

Until verifiable banking evidence is provided and the funds appear in my account, I cannot consider this payment confirmed.

Thank you.

Dear 4raBet Casino Team,

I would greatly appreciate it if you could clarify the current situation and provide any documentation or evidence confirming that the transaction was successfully processed on your end.

Additionally, have you received any updates from the payment provider regarding the transaction? At present, we have very limited information about what happened to the funds, which makes it difficult for us to assess the situation and assist in resolving the issue.

We kindly ask for your cooperation and a detailed response to our inquiries. Please understand that if we do not receive meaningful communication from your side, we may eventually be forced to close the complaint as unresolved due to a lack of cooperation. Such an outcome would negatively affect the casino's rating on Casino Guru.

Thank you in advance for your assistance. We look forward to your response.

Dear Arjun Gawas,

Thank you for the document provided.

Unfortunately, the response from your bank is not sufficient for further investigation. To continue reviewing your case, we require an official response from the bank that specifically references the UTR number of the disputed transaction.

The bank's response must clearly confirm that:

The transaction with the specified UTR was checked by the bank.

The funds associated with this UTR have not been credited to your account.

The bank is unable to locate any incoming payment corresponding to this UTR

A general statement that the funds were not received is not enough. The response must explicitly mention the UTR and the result of the bank's trace for that transaction.

Please request such a confirmation from your bank and provide it to us so that we can continue the investigation with the payment provider.

Thank you for your cooperation.

4RABET Support

Dear ArjunGawas,

At this point, I would kindly ask you to provide the document requested by the casino, if possible. While I understand that obtaining such a statement from your bank may require additional effort, it could help the casino and its payment provider further investigate the matter and potentially locate the missing funds. I would appreciate it if you could inform me once this has been done, so we can stay updated on the current status of the matter

Dear 4RABET Team,

Thank you for clarifying what information is required from the player's bank.

Should the player provide the requested document, I would appreciate it if you could prioritize this investigation and work closely with your payment provider to locate the missing funds as quickly as possible. A significant amount of time has already passed since the withdrawal was processed, and the player has still not received the funds.

I believe it is understandable that the prolonged uncertainty has caused frustration for the player. Therefore, I kindly ask that, once the requested documentation is submitted, all reasonable efforts be made to expedite the investigation and provide a clear outcome without unnecessary delay.

Thank you both for your cooperation. I look forward to further updates.

Subject

Request for Additional Proof of Payment – UTR 644471731045

Dear 4rabet Support Team,

I am writing regarding my disputed withdrawal transaction for which you provided UTR number 644471731045.

Today, I personally visited my Kotak Mahindra Bank branch and requested verification of this UTR number.

The bank staff informed me that they could not find any transaction credited to my account corresponding to the UTR provided by 4rabet.

Since the bank has confirmed that no such transaction is visible in my account, I kindly request that you provide additional proof that the payment was successfully processed.

Please provide:

1. The originating bank name.
2. The exact transaction amount.
3. The transaction date and time.
4. The payment provider's confirmation report.
5. A transaction trace report showing that the funds were successfully delivered to my bank account.

As of now, the funds have not been received in my account, and the UTR provided by 4rabet could not be verified by my bank.

I request your urgent assistance in resolving this matter and providing the above information as soon as possible.

Thank you for your cooperation.

Regards,

Arjun Gawas

Dear 4raBet Casino Team,

Could you please provide the player with answers to the questions and concerns raised in their latest message?

I believe a direct response from your side would help clarify the situation and ensure that the player has a better understanding of the circumstances surrounding their case.

Dear Lucia Madam,

Thank you very much for all your help and support until now. 🙏🏻

I have already provided my bank statement, the bank's email response, and the screenshot as requested. If these documents are still not sufficient for 4rabet, then I have decided to give up on this matter.

I no longer want to pursue my money.

I kindly request you to please close this case.

Finally, I would like to say that throughout this investigation, 4rabet has not provided any proof showing that the disputed transaction was successfully completed.

Thank you once again for your time and assistance.

Kind regards,

Arjun Gawas

Dear ArjunGawas,

Thank you for your message and for your cooperation throughout this investigation.

I understand your frustration and appreciate the effort you have made in providing the requested documents, including your bank statement, the bank's response, and the supporting screenshots.

Before closing the complaint, I would like to wait for the casino's response regarding the documentation you have recently submitted. This will give them a final opportunity to review the evidence and provide any additional information that may help clarify the status of the disputed transaction.

If the casino fails to provide a substantial response or sufficient evidence supporting its position, I will proceed with closing the complaint as unresolved due to the lack of evidence from the casino's side.

Thank you again for your patience and cooperation. I will keep you informed of any developments. Please let me know of there are updates on your side.