The player from India requested a withdrawal on 25.07.2026 but had not received his funds two weeks later. Despite providing a bank statement and making multiple attempts to contact the company, he had not received any response regarding his withdrawal. He confirmed that his account was fully KYC verified, he had previously made successful withdrawals, and the winnings were not tied to an active bonus. We asked for clarification on whether the withdrawn amount had been returned to his gaming account and whether a new withdrawal had been submitted, but he did not reply. As a result, the complaint was closed due to his lack of response, as we could not continue the investigation without further communication.


