The player from India was facing issues depositing money to the casino, as repeated attempts to resolve the matter with 4rabet had not received any response. He referenced two transaction attempts with specific UUIDs and token numbers. We asked him to provide deposit screenshots and communication with the casino so the deposits could be investigated, but he did not respond to our requests and reminders. As a result, the complaint was closed due to a lack of cooperation from his side.
4raBet Casino - Player’s deposit request is delayed.
Closed
Our verdict
Player stopped responding
Amount: 21,666 INR
4raBet Casino
Safety Index 8.5 HighCase summary
Discussion
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1 month ago
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1 month ago
Dear Chandan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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1 month ago
Dear Chandan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Till now the issue has not been resolved. Despite repeated requests 4rabet are not crediting the deposit to my account.
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4 weeks ago
Thanks for the update.
- Kindly share with me screenshots of the deposits as they appear in the records of your deposit history found in your player's profile. Include the status of the transactions.
- Please share with me the communication with the casino regarding the 2 deposits.
Send the information to my email at tomas@casino.guru or post screenshots here.
Looking forward to your reply.
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3 weeks ago
Dear Chandan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
