4raBet Casino - Player's deposit is delayed.

Hi,

I had deposited 3000rs in 4Rabet via UPI on 10th june 00:22hrs and it's been a very long time I waited still the funds not reflecting in my account.

I contacted customer support they are just asking to wait not giving the time of solution.

Pls intervene and help me to get funds added in 4rabet or back to my account.

Thanks in advance

Dear liyakhatali,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hi Tomas,

Till yesterday it was showing processing but now it's showing error that means the funds will not be credited to website wallet.

Hence request you to intervene and get my funds refunded.

Please let me know if you need any help

Thanks

Thanks for your reply.

Have you contacted the casino and asked for assistance with the situation?

Could you please share with me your communication with the casino regarding the issue as evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Hi Tomas,

I have shared you the mail, please check and update.

Regards,

Liyakhat *****

Thanks for your reply and the submitted information.

• Could you please share a screenshot from your player's account showing the transactions as they appear in your player's account currently?
• Please include the screenshot of the 2000 and 3000 deposits.

Send the screenshots to my email at [email protected]

I have shared you the screenshots as you asked for.

For the reference pls check my previous payment screenshots timing of transaction.

Unfortunately there is no problem solution from 4RAbet customer support.

Everytime asking me to wait, without any timeline.

Thanks for your cooperation.

Could you please share screenshots of payment confirmations from your bank application for the deposits

that appear successful to you?

Have you made the deposits while your active balance was positive?

Please let me know. Forward the information to my email at [email protected]

Please find the both account statement and I have marked the successful transaction for you to find it easily and i did not make any deposit when the balance was positive.

Thanks for your reply

I apologize for any misunderstanding; however, I will need proof of the deposit receipts from your bank account regarding the transactions from the 13th of June that were successfully credited from your bank account to your casino balance. Kindly check the last screenshot I posted. The transactions you provided proof of were from the 14th and 10th of June. Kindly supply the evidence I requested for us to proceed.

Hi Tomas,

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear liyakhatali,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from 4raBet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear 4raBet Casino,

Could you kindly provide detailed information regarding the player’s issue? Specifically, I would appreciate it if you could clarify the reasons for the delay in processing the player’s deposit and reflecting it in his account.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Hi Kubo,

There is no update rather they are claiming they can't do anything.

My issue is unresolved from their end.

Hello Kubo,

Dear liyakhatali, your request is still under review

Dear Kubo, please allow a few more days for processing the request, as it is a manual procedure that takes a certain amount of time

Hi 4raBet casino,

Just for the reminder there are two different deposit issues

1. 3000

2. 2000

All the details have been updated in the thread, pls look into this resolve.

I truly believe 4raBet is genuine platform.

Hi 4raBet casino,

Any update about my issue?

Hello!

Thank you for your patience. We’ve clarified the situation with the payment system: the deposit was indeed credited, but to a different merchant. This means the player activated the deposit token on another site first, and only afterwards tried to use it on our platform.

Unfortunately, a token cannot be used twice or across different platforms simultaneously, so the deposit was not credited on our side.

The payment system, citing confidentiality terms and partnership agreements, is unable to provide additional details about which site the deposit was credited to. This information is protected under NDA, as it would reveal that the client is playing on another platform and who their partner is.

The most we were able to obtain is a screenshot from a chat with the payment system’s support, confirming that the deposit associated with this token was already activated on another platform.

If you have any further questions, feel free to reach out.

Thank you!

4raBet,

First of all i have deposited through your website and the transactions can be seen.

Second point - I do not have any other platform, I don't understand what other platform you are talking about, because later deposits were credited to my wallet but those two transactions were successful and not credited to my wallet.

So basically for the clarification, I have not used any other platform to activate any funds, I just deposited, it got debited from bank account but never credited to my 4rabet account.

Hi kubo

Need your intervention on this.

Dear 4raBet Casino,

Thank you for your clarification. However, some aspects remain unclear. Could you please provide a detailed explanation of how the deposit token functions and how it is possible for the funds to be directed to a different platform through the payment interface on your site?

Thank you for your assistance.

Dear 4raBet,

Till now there was no problem in depositing, but today I again i have faced the same problem, Deposited 10000 through UPI (Phon pe) where as usually it gets reflected in my Wallet but this time it's delayed.

Please find the attached screenshot for reference.

I can wait for the resolution as I have contacted your customer care but the response is same as for the last two transactions I am afraid you come up with the same reason.

Note: I have not activated anything, i just use your website for deposit and play on your website.

Thanks

Hello!

Thank you for your patience. The provider that provides its service can use one wallet on several platforms. The wallet where the payment is made is not only on one site. Accordingly, the client replenished one site, activating a deposit there, and now wants to receive money from our platform with the token that was already activated on another site.

If you have any further questions, feel free to reach out.

Thank you!

Hi 4raBet,

What other platform, what activation you are talking about.

Whatever the concern is asper my POV I deposited the money through you platform and never ever did any activation on another platform.

Look at the recent transaction, it's been more than 3 hours now still not reflecting in my wallet and your customer care has replied the same stating the request is created finance department will check and revert, it will take more than 10-15 days to revert and eventually you say it's activated on other platform.

Where as i have never done anything, I am loosing my money.

Look at my transactions on your site.

Dear Kubo,

Please need your intervention on this.

How can my funds be activated on other platform and 4rabet not taking any responsibility on this.

Dear liyakhatali,

At this stage, I recommend contacting your payment provider (PhonePe) to inquire about the status of your deposit. They should be able to provide further details on where the funds have been directed.

Please keep me informed of any information you receive from them.

Dear Kubo,

Phonepe transaction was successful and it got credited to the UPI id which 4raBet provided on their platform, however after some time I tried depositing and same UPI id was shared by 4raBet and the transaction was successful also the funds were credited to my 4rabet bet account.

But two transactions which were successful from my end and also from phonpe side, 4raBet couldn't deposit it in my 4raBet account.

What happened is their problem, not mine

Dear liyakhatali,

I am very sorry, but after a thorough evaluation of your complaint, we must conclude that we are unable to provide the assistance you were hoping for.

Unfortunately, there is no clear evidence that your funds were actually deposited into 4raBet Casino. The transactions shown on your bank statement do not confirm that the money reached the casino. During our testing, we found that deposits appear in the casino’s deposit history section regardless of whether the UPI ID/UTR is entered correctly - meaning any value can be submitted and the transaction will still show as "in processing".

I understand that you provided matching dates and times between your PhonePe report and the casino’s deposit history. However, this alone does not serve as proof, since such matches could be created by simply submitting the deposit form with a UTR that was already used on another platform.

Your issue may indeed be genuine, but given the lack of sufficient evidence, we cannot hold the casino accountable. Without clear proof of failure on their part, we are unable to support your claim.

For this reason, I must reject your complaint.

Thank you for your understanding, and I’m truly sorry I couldn’t bring you a more favorable outcome this time. If you encounter any other issues with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center - we’ll always do our best to help.

Best Regards,

Kubo