4raBet Casino - Player’s deposit is delayed.

Hi Team,

I have deposited 5000 on 17th July around 8pm still not credited to my 4rabet gaming account please help

Everytime I reach out to web chat or gmail or telegram chat, I'm getting same bot response that they can't tell the timeline and my transaction is under review

Please find attached screenshots or proofs

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Dear pavanreddy9933,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hello veronika,

Even though if it takes one month I will wait

Please pull 4rabet for my deposit issue and check with them

For checking with 4rabet support, everytime I'm getting bot response

So I need your interference

Also as it's a deposit issue, 4rabet won't take much time they will credit my deposit to my gaming account so I need casino guru to check with them that's it

Even though if it a long process I will wait

As it's a deposit 4rabet will credit mine

But reaching 4rabet support is very difficult as everytime I'm reaching to bot is replying with automated response like under review, please wait we cannot tell you the timeline

So please invite 4rabet for the support it will be solved soon

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Deposit amount credited today to my gaming account

You can close the complaint please

Thank you very much for your help

Dear pavanreddy9933,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru