4raBet Casino - Player's deposit is delayed.

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Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Thank you for your response.

The payment was made through Paytm, while SimplyPay acted as the payment gateway. Unfortunately, the contact information provided for SimplyPay does not appear to be working, and I have received no response via email, WhatsApp, or Telegram.

As a player, I have no direct way to reach the payment processor. Therefore, I kindly request that the casino assist in tracing the transaction through their payment partner.

The amount of ₹5,000 was successfully debited from my account but has still not been credited to my game wallet.

Thank you for your assistance, and I will keep you updated regarding the Paytm dispute process

Dear Player, I'm sorry to learn that there hasn't been any progress since my last message. Could you kindly share your bank statement, highlighting the deposit? The statement should cover the period from the day of the deposit until now, providing evidence that the funds left your account without being refunded. You can reach me via email at attila.g@casino.guru. Thank you.

Hello,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thank you so much Michel, let me know if anything required from my end.

Hello vivekkum440,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite 4raBet Casino to join the conversation.

Dear 4raBet Casino,

Could you please provide clarification as to why the player's deposit was not credited to their casino account despite the funds seemingly having been successfully deducted from the player's bank account?

We would appreciate it if you could double-check this transaction with your payment provider and confirm its current status. If available, please also share any relevant findings or evidence that may help clarify what happened to the payment.

Thank you in advance for your cooperation.

Should there be any other factors affecting the situation that cannot be disclosed publicly, please feel free to share them with me directly at michal.k@casino.guru

Dear Michal,

Thank you for your message. We have reviewed this case with our payment provider and can confirm that the deposit associated with UTR 607116947300 was ultimately marked as failed after verification. Based on the available information, we recommend that the player contact their bank directly to clarify the status of the funds and request further assistance regarding the unsuccessful transaction.

4RABET Support

Hi, i have contacted my bank and payment app, they are saying minay has already been paid to merchant with 607116947300 UPI reference number. So from my side i have done all the verification frin bank and payment app.

Dear Vivekkum440, we understand your concern regarding the deposit linked to case SUP-1506799. After a detailed review of your deposit and bank statement, the payment provider confirmed that the transaction status remains Failed. If the funds have not yet been returned to your account, we kindly recommend contacting your bank to trace and locate the funds. If you need further assistance, please contact our support team via Telegram @help4rabetsupport_bot or email help@4rabet24.com.

4RABET Support

Dear vivekkum440,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Michal
Casino.Guru