4raBet Casino - Player's deposit is delayed.

Dear Support Team,

I am writing to formally raise a complaint regarding a deposit of ₹5,500 made on 27 March 2026 at 03:00 PM via UPI, which has been successfully debited from my bank account but has not been credited to my 4rabet wallet till now.

Transaction Details:

- Amount: ₹5,500

- UTR Number: 399666411439

- Payment Method: UPI (Paytm)

- Receiver: Gaiz Enterprises

This delay is unacceptable as the transaction is already marked successful from my bank side. I have also attached proof of payment for your verification.

I request you to immediately:

1. Credit the amount to my 4rabet account, OR

2. Initiate a full refund to my original payment source

If this issue is not resolved within 24 hours, I will be forced to escalate the matter by filing complaints with my bank, UPI authorities, and cyber crime department for further action.

Kindly treat this as urgent and resolve my issue without further delay.

Regards,

Gilala ****

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Dear Anshuman23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

It's been a week till now my deposit amount is not credited in my wallet till still in processing when I ask in support they just say one thing we have rise a ticket since a week my deposit amount is delayed please resolve my problem

4rabet they are just scamming people please resolve my problem since a week I am waiting for deposit amount to credit in my 4rabet wallet of 5500 on 27 march 3.00pm reference no is 399666411439

It's been a 9 days till my deposit amount is not credited in my 4rabet wallet there is no proper support I have played my platform but 4rabet they are scammer since a week they are just saying we rise a ticket for issue that's it till now my deposit amount not credited in my wallet amount of 5500 27 march 3.00pm

Reference no is 399666411439

Please resolve my problem add money to wallet or refund to my bank account your support chat said we have received funds it will credited shortly but ur saying that it is in processing it's a scam I want my money till now no update now they stopped replying me please 🙏🏻are you mad or scammer if you don't want to give my money say directly I have all the proof bank statement money is transfer ur account it's already been 9 days I have not seen wrost plat form then this no proper support chat and everytime saying the same thing we not received send me ur bank statement then scammer I want my money or else I will escalate with cyber police and bak npci would you months for single deposit

I fully understand your frustration, Anshuman23. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 18 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.