The player from Hong Kong had deposited 4500 INR into his casino account, but the funds were deducted from his bank account without being credited to his 4rabet account. He received no assistance from the casino or his bank. The Complaints Team had advised him to contact his payment provider for investigation, as the casino was unable to assist further. Due to a lack of response from the player, the complaint was closed, but he retained the option to reopen it in the future.
4raBet Casino - Player's deposit has not been credited.
Closed
Our verdict
Player stopped responding
Amount: 4,500 INR
4raBet Casino
Safety Index:HighCase summary
Discussion
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6 months ago
I have deposited 4500 inr , money is debited from my account, I contacted the 4rabet they refused to credited to my 4rabet account , i contacted my bank they said it's already deducted from my account so I am stuck in the middle no help from 4rabet either
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6 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Natalia
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5 months ago
Dear Phunter777,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
