The player from India reported that he had made a deposit of 2000 on April 29, 2026, but the funds had not appeared in his gaming wallet despite being debited from his account. He had contacted customer support but had not received a refund or assistance with his issue after 17 days. The Complaints Team advised the player to contact his payment provider for investigation, explaining that the process might take up to a month. After several extensions and a lack of response from the player, the complaint was closed due to inactivity, with the option to reopen if the player resumed communication.
4raBet Casino - Player’s deposit has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 2,000 INR
4raBet Casino
Safety Index 8.5 HighCase summary
Discussion
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2 months ago
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2 months ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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2 months ago
I AM tired of this site no deposit my money no refund 20 day complete not solved my problem
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1 month ago
I completely empathize with your frustration, Anju8634. As I have mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to provide the casino with sufficient opportunity to investigate and resolve the issue, I will extend the timeline by an additional 10 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and hope for positive news regarding your deposited funds.
Thank you in advance for your patience and understanding.
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1 month ago
Dear Anju8634,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
