The player from India had deposited ₹9,500 via Paytm on 12-03-2025, but the amount had not been credited to his casino account. Despite providing all necessary details, customer support only gave vague updates without a timeframe for resolution. After further communication and the submission of required documents, the issue was resolved, and the player confirmed receipt of the credited amount. The complaint was marked as 'resolved' in the system by the Complaints Team.
4raBet Casino - Player's deposit has been delayed.
Resolved
Our verdict
Case closed
Amount: 9,500 INR
4raBet Casino
Safety Index:HighCase summary
Discussion
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10 months ago
I have deposited an amount rs 9500 on 12-03-2025 via Paytm method but amount is not credited till now. The customer support only telling we are looking on it and it will credited asap but didn’t able to give any time frame . I can’t understand why there financial institution not able to find single payment in a week while I have provided all details in screen shot.My ticke is SUP-407731
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10 months ago
Dear societyonrent,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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10 months ago
One month is already too much time you have needed for a single payment matching. Hope you understand this it’s credibility issue for you guys.
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10 months ago
Thank you for your reply.
To proceed with your case, could you please forward me the following documents?
- deposit receipt
- screenshot of your transaction history in your casino account
- communication with your payment provider
- communication with the casino customer support
- bank statement starting from the date you made the transaction that has not been credited to your casino account until today
My email address is [email protected]. Thank you for your patience and cooperation.
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10 months ago
Dear societyonrent,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
