4raBet Casino - Player's account is permanently closed.

Dear AskGamblers Team,

I am filing this complaint against 4raBet regarding my account being permanently blocked without any valid reason. My current account balance is ₹10,125.79 (approximately 106.72 USDT).and 11000 inr also.

When I tried to access my account, I received a technical error. Upon contacting their live support, I was told that my account is permanently banned for a 'terms violation.' However, the support representative refused to provide any specific details or evidence regarding which term was violated.

Additionally, there are significant technical glitches in my transaction history where the dates are showing as 2025 and 2026, which is very suspicious. I have always played fairly and followed all rules. It seems like the platform is intentionally withholding my funds.

I request AskGamblers to help me either get my account unblocked or get a full refund of my remaining balance. I have attached all necessary screenshots as proof."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• When have you passed account verification, and which documents did the casino request from you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

"Hello Michal,

Thank you for taking up my case. I would like to provide more specific details that I have gathered:

Amount Clarification: My current playable balance is ₹10,125.79. However, the total disputed amount is ₹20,200 because I had recently deposited funds which are also stuck, and I want a full refund of my deposits and winnings.

Operator Details: The operator of 4raBet is New Entertainment Development N.V. (Registration No. 162581), located at Abraham de Veerstraat 1, Curaçao.

License Issue: I have been informed that their master license 365/JAZ (Gaming Curacao) has ceased operations as of August 18, 2024. It appears they are operating without a valid active license.

The Problem: My account was blocked immediately when I tried to withdraw/access my funds. Support refuses to give a specific reason, only citing a vague 'terms violation'. I have never cheated or used any unfair means.

I am attaching all the relevant screenshots including my balance, the technical errors showing future dates (2025/2026), and the chat where they refused to provide a reason."

Hello Tomas,

Thank you for your response. Here are the detailed answers to your questions:

1. I have been a player at 4rabet for approximately 1.5 years. My account was blocked on May 3, 2026 (Note: The platform's system shows this future date, which appears to be a technical glitch on their end).

2. I accumulated my current balance primarily by playing games such as Aviator and JetX.

3. Yes, I utilized a 200% bonus offered on crypto deposits. As per the promotion's terms at that time, there were no wagering requirements associated with this specific bonus.

4. I have already successfully completed the account verification (KYC) process. The documents I submitted to the casino included my Aadhar card and a selfie for identity verification.

I hope this information helps you in your investigation. Please let me know if you require any further details or documentation.

Best regards,

[Padmawati ******]

Tomas, 4raBet replied with a generic template, citing Sections 5 and 13 of their terms, but they still haven't provided any specific evidence or logs of what I allegedly violated. This proves they are just trying to avoid paying out my balance

Dear Vikas, your account has been blocked by our team for violating the platform's rules. These measures are taken in accordance with our security policy and the rules of fair use of the platform for all users. If you have any additional questions, please contact us via Telegram @help4rabet_support_bot or email help@4rabet24.com

Thanks to both parties for your replies.

Dear casino representative.

• Would you be able to share details and evidence that led you to conclude the player broke the rules of your platform?
• Kindly forward the relevant information to my email at tomas@casino.guru

Looking forward to your reply.

"Hello Tomas,

The casino representative continues to send me generic, automated emails (copy-pasted templates) citing Section 5 and 13, without providing any actual evidence to me or to this thread.

I just received another identical email from a different support manager ('Shaurya') which ignores all the evidence I provided (the 106.72 USDT cancellation and the 2026 date glitch). This shows that the casino has no valid reason for the ban and is simply trying to delay the process.

I request you to hold them accountable and demand that they provide the specific logs and evidence you asked for

Dear Vikas, we understand your concerns regarding your account being blocked. Following a review, your account has been permanently blocked due to a violation of our platform rules, as per our Terms of Service. This decision was made following an internal review by the administration. If you require further information regarding your case, please contact our support team via Telegram @help4rabet_support_bot or by email at help@4rabet24.com .

"Hello Tomas,

I would like to bring to your attention that the casino is completely ignoring the specific questions and evidence I have provided. Instead, they are spamming my email with the exact same automated 'copy-paste' template for the 3rd time (now signed by 'Lior').

I have attached the screenshot of this latest email. This behavior clearly demonstrates that the casino has no intention of resolving the dispute or providing the evidence you requested. They are simply using canned responses to avoid accountability for withholding my ₹20,200.

I request you to take note of this lack of cooperation from their side."

"Hello Tomas,

I have a significant update. For the first time, the casino has stopped sending the generic 'Section 5 and 13' templates. In their latest email (attached), they have stated: 'We will provide all necessary evidence regarding your case. The information is currently being prepared. Please wait.'

This is a clear admission that they blocked my account and seized my ₹20,200 without having any evidence ready at the time of the ban. I request you to keep the timer active and not allow them to delay this further, as they have already had several days to justify their actions. I am waiting to see what 'evidence' they can possibly produce after 1.5 years of fair play."

"Hello Tomas,

As you can see, the casino representative is once again providing a generic response without any specific evidence, despite your direct request for proof.

I want to reiterate that the casino's actions are contradictory. They sent me an email asking for verification but blocked my access at the same time. This 'internal review' they mention is nothing but a way to seize my winnings of ₹20,200.

Since they refuse to provide any evidence here or answer why my withdrawal of 106.72 USDT was cancelled right before the block, it is clear they are acting in bad faith. I am still waiting for them to show the logs and explain the Year 2026 date glitch in their system.

I request you, Tomas, to consider that the casino is not cooperating with the investigation and is only providing canned responses."

"Hello Tomas,

The casino is now escalating its intimidation tactics. I have received another automated email (attached) from a manager named 'Harendra'. This time, they have added even more vague sections (13, 14, 15, and 22) and are accusing me of 'Collusion' and 'Cheating' without providing a single shred of evidence.

It is clear that as I press for my legitimate winnings, the casino is simply throwing more accusations at me to justify their illegal withholding of my ₹20,200. I have played for 1.5 years without a single issue, and these sudden accusations of 'Fraud' and 'Criminal Activity' right at the moment of withdrawal are completely baseless.

I request you to ask the casino to provide the specific proof of 'Collusion' or 'Cheating' they are accusing me of. Citing sections of a handbook is not evidence.

"Hello Tomas,

I would like to share the latest example of the casino's stalling tactics. I just received an email from 'Hriday' (attached) which completely ignores the intense legal dispute and the specific questions we have raised.

Instead of providing the evidence you requested, they are now pretending as if my previous complaints were just a 'delay in processing' and are asking me to 'write to them again' if my question is still relevant.

This is a clear attempt to frustrate me and reset the conversation to avoid accountability. It further proves that they have no evidence of any rules violation and are just playing games to delay the resolution. I request you to take note of this unprofessional behavior."

"Hello Tomas,

The level of unprofessionalism and inconsistency from 4raBet is now beyond doubt. Please look at the attached screenshots.

The same support manager ('Hriday') sent me two completely different emails within a short time. First, he asked me to 'write again' as if there was no issue. But when I demanded my ₹21,000 balance, he immediately sent another automated template accusing me of violating Sections 13, 14, 15, and 22.

This proves that the casino is simply copy-pasting accusations without any internal coordination or actual evidence. They are failing to answer my specific points about the 106.72 USDT cancellation and the 2026 date glitch. I request Tomas to observe that the casino's defense is a total mess and they are only trying to intimidate me because they have no logs to prove any violation."

"Hello Tomas,

I have received a shocking admission from the 4raBet support manager 'Hriday' (attached). They have officially stated in the email that their rules 'exempt' them from providing the exact reason for the ban or any evidence of the violation.

This is a direct refusal to cooperate with the mediation process. They are openly admitting that they block accounts and seize funds without the need to show any proof. I am sure that Casino Guru's fair gambling policies do not allow a casino to withhold ₹20,200 based on 'unseen evidence' that they refuse to disclose.

By saying they don't have to provide evidence, they have essentially admitted that they have none. I request Tomas to take this as a final confirmation of their bad faith and rule in my favor, as the casino has explicitly refused to justify the ban with any facts."

Dear casino representative,

Since you joined the complaint and repeated the accusations against the player, at this point, it's expected that you provide the relevant evidence that supports your claims.

Kindly provide the evidence that the player breached your platform's rules. Send the details to my email at tomas@casino.guru

Thanks in advance for your cooperation.

"Hello Tomas,

Thank you for your continued support and for demanding specific evidence from the casino.

I would like to bring an extremely important point to your attention. While you are asking the casino for evidence, their support manager 'Hriday' sent me an email explicitly stating that '4raBet rules exempt them from providing the exact reason for the ban or any evidence of the violation.' (I have already uploaded the screenshot of this email).

It seems the casino is telling me one thing (that they don't have to show proof) while you are asking them for the same. Their refusal to provide evidence to me, combined with their repetitive generic responses here, suggests they have no logs to support their claims.

I am willing to wait for this final 7-day period and I hope they finally provide the logs for my account padmawatisonwani666@gmail.com, including the 106.72 USDT withdrawal cancellation on May 3."

"Hello Tomas,

I am providing the latest response from the casino support (Agent: Kanta). They have now explicitly stated that they 'will be unable to return my funds to me.' (Screenshot attached).

Despite your direct request for evidence and my detailed explanation of their 'Verification Trap' (cancelling my 106.72 USDT withdrawal and blocking me simultaneously), they continue to send these blunt, automated refusals.

They are refusing to provide any evidence, refusing to return my hard-earned balance of ₹20,200, and refusing to cooperate with this mediation. I request Tomas to take this as a final confirmation that the casino is simply seizing my funds without any legitimate grounds. How can a casino keep a player's money while admitting they don't provide evidence?"

Dear Tomas,

Please look at the attached screenshot. I sent a Formal Legal Notice to 4raBet's management regarding my ₹21,000.

Within minutes, their support agent ("Hriday") completely ignored the legal document and sent me another automated, copy-paste template stating: "funds associated with blocked accounts cannot be accessed or refunded... this decision is final."

They are openly admitting to confiscating my money and are blatantly ignoring formal legal notices. They have absolutely zero intention of providing any evidence to you or returning my funds. This is a clear-cut financial scam.

I request Casino Guru to immediately mark this complaint as 'Unresolved - Casino Confiscated Funds' and heavily penalize their Safety Index. I am now proceeding with my Cyber Crime FIR in India to freeze their payment gateways, as they have made it clear they will not cooperate.

Thank you.

Dear Vikas , we understand your concern regarding the funds on your account. However, after a detailed review, your account was permanently blocked due to a violation of our platform’s rules.

As stated in our Terms & Conditions, funds associated with blocked accounts cannot be accessed or refunded. This decision was made by the administration following an internal review and is considered final.

We kindly ask you to review the platform rules and Terms & Conditions for more information:

https://4rabetoriginal.com/terms-and-conditions

Thank you for your understanding.

"Hello Tomas,

Please review the casino representative's latest response. You explicitly asked them to provide the relevant evidence that supports their claims.

Instead of providing any logs, data, or proof, they have simply copy-pasted the same generic template they have been sending me via email. They are stating that their decision is 'final' and they will keep my funds without showing a single piece of evidence to you or me.

This is a clear admission that they have no proof of any violation. They are using their Terms & Conditions as a shield to illegally confiscate my balance of ₹21,000.

Since the casino is openly refusing to cooperate with your request for evidence, I kindly request you to conclude this investigation in my favor and mark this complaint as Unresolved due to the casino's predatory behavior."

Thanks for your replies.

Dear casino representative, I would kindly ask you not to get distracted and to reply to my requests for evidence.

Without your cooperation and without providing any supporting evidence, the complaint will be closed as unresolved, which will negatively impact the rating of the casino.

Thanks for your understanding.

Hello Tomas,

Thank you very much for taking a firm and fair stand. I truly appreciate your professional mediation.

It has been clear from the beginning that they have no evidence, which is why they keep repeating the same text. I am waiting to see if they will finally respect your authority and provide the logs, or if they will accept their fault.

Thank you again for your time and help.

Dear Tomas,

We have already provided the relevant evidence and supporting information to your email address for review.

Please note that the account was blocked due to a violation of our platform's Terms and Conditions. The restriction was applied following an internal investigation and in accordance with our security and compliance procedures.

We kindly ask you to take the submitted evidence into consideration when reviewing this complaint.

Dear Tomas,

I note the casino's claim that they have emailed you "evidence" privately.

Since I have strictly followed all platform rules and played fairly, I am fully confident that whatever "internal investigation" report they have submitted is either circumstantial, a generic system flag, or entirely fabricated to justify confiscating my ₹21,000.

I humbly request you to keep the exact sequence of events in mind while reviewing their claims:

1. I initiated a withdrawal of 106.72 USDT.

2. They cancelled it, explicitly sending me an email stating it was due to "missing profile verification" (screenshot already provided).

3. Simultaneously, they permanently blocked my account, making it impossible for me to complete the requested verification.

If I had genuinely committed "fraud" or "collusion," their system would not have asked me to simply verify my profile. This sequence proves that their sudden ban was a premeditated trap to freeze my funds.

I trust your expertise and experience in reviewing their so-called evidence critically. I am ready to answer any questions you may have regarding whatever they have sent you.

Thanks for your patience.

Dear vikaskumarsonwani66,

After conducting a thorough review of your case, I would like to share the results of our investigation.

Regrettably, based on the evidence provided by the casino, I must inform you that your complaint has been rejected as unjustified.

The evidence clearly indicates that your account is linked to other accounts via credible common factors. Creating multiple accounts is a serious violation of the Terms and Conditions at most online casinos, as it undermines the integrity of the gaming environment. Such practices can lead to unfair advantages, including the exploitation of bonuses or promotions intended for single accounts. This disrupts the fairness and balance that casinos strive to maintain, which is essential for all players.

For future reference, I strongly encourage you to adhere strictly to the casino's Terms and Conditions and to avoid any attempts to gain unfair advantages through the creation of multiple accounts. I understand that this outcome may not be what you were hoping for, but the evidence is conclusive.

Thank you for your understanding, and I sincerely apologize that I could not provide a more favorable resolution in this instance. If you encounter any other issues with this or any other casino in the future, please do not hesitate to reach out to our Complaint Resolution Center. We are always here to assist you!

Best Regards,

Tomas