HomeComplaints4raBet Casino - Player’s account is closed due to verification failure.

4raBet Casino - Player’s account is closed due to verification failure.

Opened
Current status

Waiting for player to reply

6d 19h 48m 30s

4raBet Casino
Safety Index 8.1 High

Case summary

The player from India faces account blockage due to failed verification despite completing profile verification four months ago and successfully withdrawing funds for three months. His attempt to re-verify resulted in denial, leading to the current account issue.

Public
Public
2 days ago

My account has been blocked because of failed verification.

But I completed my profile verification 4 months ago and I am successful withdrawaling the money since 3 months but they suddenly asked for the profile verification and when I tried to complete my profile verification it's got declined and my account got blocked.

Public
Public
4 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
4 hours ago

Dear Yadav_jitu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
  • Have you accumulated your winnings with or without an active bonus?
  • When exactly was your account blocked?
  • Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Yadav_jitu has 6d 19h 48m 30s to reply

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