Dear vivekparajiya710,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what types of games you played?
Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
Did you play with or without a bonus?
Has the casino explained in more detail what type of fraud you allegedly committed?
I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear vivekparajiya710,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what types of games you played?
Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
Did you play with or without a bonus?
Has the casino explained in more detail what type of fraud you allegedly committed?
I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.
Best regards
Veronika