The player from India attempted to withdraw 4051 INR after a successful deposit and play but was required to complete a video verification. Following the verification, his account was blocked, and he has not received a response from customer support.
4raBet Casino - Player’s account has been closed.
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Waiting for Casino Guru to reply
6d 23h 0m 20s
4raBet Casino
Safety Index:HighCase summary
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1 hour ago
Important notice:
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1 hour ago
Dear Soraa9192,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Could you please let me know which verification documents you have already provided and when exactly you sent the last one?
- Can you confirm that you completed the video verification as requested?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
