The player from India had attempted to withdraw 4051 INR after a successful deposit and play but was required to complete a video verification. Following the verification, his account was blocked, and he did not receive a response from customer support. The player clarified that the verification involved answering questions about his last deposit and that he had focused on sports betting. We were unable to evaluate the casino's decision to block the account due to limited insight into sports betting activities and therefore closed the complaint without resolution.
4raBet Casino - Player’s account has been closed.
Closed
Our verdict
Other
Amount: 4,051 INR
4raBet Casino
Safety Index 8.6 HighCase summary
Discussion
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3 months ago
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3 months ago
Dear Soraa9192,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Could you please let me know which verification documents you have already provided and when exactly you sent the last one?
- Can you confirm that you completed the video verification as requested?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
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3 months ago
Sports betting
they didnt ask for any document and it was some video verification where i was asked some questions like what is last amount i deposited and from where i deposited and that all kinda stuff
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3 months ago
Dear Soraa9192,
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don’t have enough insight into this field of online gambling, we wouldn’t be able to interpret the casino’s results of the investigation and/or their explanation correctly and judge this case fairly. We don’t think that your complaint is unjustified, we just couldn’t evaluate the issue properly. We would really like to help, but it is impossible for us at this time.
Unfortunately, after gathering all the necessary information we are forced to close this complaint. I am sorry that we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.
Best Regards,
Petra
