4raBet Casino - Player’s account has been closed.

They have blocked my account temporarily without any reason even I have done verification process correctly. First they took my deposit then I won so they blocked my account

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Dear Bhupijogi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• What verification process did you complete? Was there any confirmation from the casino regarding this?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

I have played aviator games.

I have done verification process then there is showing that verification complete and showing verified symbol.

And I Play with real money not with bonus then they took deposit then blocked account I did nothing wrong, they are not showing any proof.

Please help me it was hardworking money.

And because of hormoz straight is closed and I lost my shipping job already

Thank you for your reply and for providing the previous details, Bhupijogi.

• When was your account blocked?
• What specific reason did the casino provide for blocking your account?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

They blocked my account on 17th April now they stopped replying my email in sending you their email screenshot

Dear Bhupijogi,

• Could you please confirm whether you are certain that you did not breach terms mentioned in the attached email, even unintentionally, particularly those outlined in Sections 5 and 13?
• Additionally, is there any possibility that any of your account activity could be interpreted as a violation of these rules?

Thank you in advance for reply

No I didn't do anything wrong, atleast they must given me some proof if I did violations then why did they allow me to deposit because they wanted to steal the money

Dear Bhupijogi

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Bhupijogi,

I am truly sorry to learn that your account has been blocked. I will reach out to the casino promptly to address and resolve this issue. Additionally, I would like to invite a representative from 4raBet Casino to join this conversation and assist in addressing this complaint.

Dear 4raBet Casino,

Could you please clarify the reasons for the player's account being blocked? We would appreciate it if you could provide us with any evidence related to this matter. You may share your statement and the supporting documentation here, or alternatively, you can send it to my email address at jana.k@casino.guru.

Thank you in advance for your cooperation in providing this information.

Kind regards,

Jana

They are not providing any proof

Dear Bhupijogi, we understand your concern regarding the restriction placed on your account after verification. After reviewing the case, the account was blocked due to a violation of our platform rules in accordance with our Terms & Conditions, including the sections related to account usage and security policies. Please contact our support team via Telegram @help4rabet_support_bot or email help@4rabet24.com if you would like additional clarification regarding your case.

Dear 4raBet Casino,

Thank you for your prompt communication. I would greatly appreciate it if you could send the evidence pertaining to the player's violation of the terms and conditions to jana.k@casino.guru. Thank you for your ongoing support and assistance.

They have no proof sir believe me

Dear Bhupijogi,

We understand your concern regarding the restriction applied to your account following the verification process. After a detailed review, the account was blocked due to a violation of our platform’s rules and policies, in accordance with our Terms & Conditions, including the sections related to account usage and security requirements.

Dear 4raBet Casino,

I hope this message finds you well. I kindly request that you provide the evidence regarding the player's alleged violation of the terms and conditions. Without this clear evidence, we are unable to move forward with the matter. Please note that if the evidence is not delivered within the specified timeframe, we may have to consider closing the complaint as unresolved, which could have an adverse effect on the casino's rating. Thank you for your ongoing support and assistance in this matter.

They have no evidence

Dear Bhupjogi, we have reviewed your account and confirmed that it was restricted due to a violation of our platform’s Terms & Conditions. Relevant details regarding the restriction have already been shared according to our internal procedures. We kindly ask you to carefully review sections 5 and 13 of our Terms & Conditions for more information: https://4rabetweb.com/terms-and-conditions.

4RABET Support

Dear 4raBet Casino,

I would like to kindly request any relevant evidence concerning the player's alleged breach of the terms and conditions to be sent to jana.k@caino.guru. Without this information, we are unable to thoroughly evaluate the situation and proceed further. Thank you for your continued support and assistance.

He has no proof

Dear Bhupjogi, after reviewing your account, we confirm that it has been restricted due to a breach of our Terms & Conditions. The relevant details have already been provided as per our internal process. Kindly refer to sections 5 and 13 of our Terms & Conditions for more information.

Dear 4raBet Casino,

I would like to kindly request that you provide evidence concerning the player's breach of terms and conditions to jana.k@casino.guru. We regret to inform you that we are unable to proceed further and resolve the complaint without clear evidence from your side. Thank you for your ongoing support and assistance.

They answered same bot answers

Dear Bhupjogi,

Following a detailed review of your account, we have confirmed that the restriction was applied due to a breach of our platform rules and policies. The outcome of the review has already been communicated in accordance with our internal procedures, and the decision remains in effect.

For a better understanding of the applicable rules and the circumstances that may lead to account restrictions, we kindly recommend reviewing our Terms & Conditions, with particular attention to Sections 5 and 13:

https://4rabetweb.com/terms-and-conditions

These sections contain detailed information regarding user responsibilities, platform policies, and actions that may result in account limitations or closure.

But where are the proof?

Dear Bhupjogi,

After a comprehensive review of your account and activity, we regret to inform you that the restriction applied to your account remains valid. The investigation confirmed a violation of our platform's rules and policies, and the decision has been made in accordance with our internal compliance procedures.

We understand that this may be disappointing; however, the outcome of the review is final and remains unchanged.

For further details regarding the rules governing account usage and the circumstances that may result in restrictions or account closure, we kindly ask you to review our Terms & Conditions, paying particular attention to Sections 5 and 13:

https://4rabetweb.com/terms-and-conditions

These sections provide detailed information about user obligations, prohibited activities, security requirements, and the measures that may be taken when platform policies are violated.

Thank you for your understanding.

Dear 4raBet Casino,

I respectfully request that you provide us with any evidence, such as screenshots or supporting documents, that would substantiate the claim of the player’s breach of terms and conditions. In the absence of such evidence, we may regrettably need to close the complaint as unresolved, which could potentially impact your rating. Thank you for your continued support and cooperation.

This bot reply nothing else

Dear Bhupjogi, we understand your concerns regarding the restriction placed on your account. After a thorough review, we can confirm that the account was blocked due to a violation of our platform's rules. We kindly ask you to review our Terms & Conditions, particularly sections 5 and 13, which explain the applicable rules and the possible reasons for account restrictions.

Dear 4raBet Casino,

I hope this message finds you well. I would like to kindly request once again the evidence concerning the player's alleged breach of the terms and conditions. Without the relevant proof, we will be unable to properly assess the complaint, which may lead us to mark it as unresolved and could potentially impact the casino's rating. Thank you for your continued support and assistance in this matter.

they are fraud

Dear Bhupjogi,

Following a detailed review of your account, we regret to inform you that the restriction applied to your profile remains in effect. Our investigation confirmed that the account violated our platform's Terms & Conditions, and therefore the decision cannot be changed.

We understand that this may not be the outcome you were hoping for. However, after a thorough assessment, the restriction has been confirmed in accordance with our platform policies and internal compliance procedures.

For more information about the rules governing account usage and the reasons that may lead to account restrictions or permanent closure, please review our Terms & Conditions, paying particular attention to Sections 5 and 13:

https://4rabetweb.com/terms-and-conditions

These sections explain the platform rules, user responsibilities, prohibited activities, and the measures that may be applied when the Terms & Conditions are violated.

Thank you for your understanding.

4RABET Support

Where is the evidence 😞

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They are just taking time nothing gonna happen they are fraud already 3 month finished.please do something

Dear Bhupijogi,

We have performed an additional review of your account and can confirm that the account remains blocked due to a violation of our platform's Terms & Conditions. The restriction was applied following an internal investigation, and the decision remains unchanged.

We recommend reviewing our Terms & Conditions, paying particular attention to Sections 5 and 13, which describe the platform rules and the circumstances that may result in account restrictions:

https://4rabetweb.com/terms-and-conditions

Dear Jana,

We have sent the requested supporting evidence regarding this case directly to your email for your review.

Kindly examine the submitted documentation before making a final decision on the complaint.

Dear Bhupjogi,

Upon reviewing the evidence provided by the casino, it appears that there has been a breach of the bonus terms and conditions. Unfortunately, this means that I must proceed with rejecting your complaint. I understand that this may not be the resolution you were hoping for, and I genuinely empathize with your situation. Please know that if you face any issues in the future, do not hesitate to reach out to us for assistance.