The player from India reported that his 4rabet account was blocked and he sought clarity regarding this issue. The player stated that his withdrawal of 4100 rupees was canceled due to profile verification, and his account was subsequently blocked. The Complaints Team attempted to gather more information from the player but ultimately had to close the complaint due to a lack of response from him. The player was informed that he could reopen the complaint in the future if he chose to resume communication.
4raBet Casino - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: 24,150 INR
4raBet Casino
Safety Index:HighCase summary
Discussion
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7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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7 months ago
Dear team my 4rabet account date 02/07/2025 I am withdrawal amount 4100 but my withdrawal amount automatically cancel reason profile verification. But date 17/07/2025 I my try login my account automatically unblock but 18/07/ 2025 blocked I am deposit 1000 i am win 24150 rupee but my ID blocked
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6 months ago
Thanks for your replies.
- What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you contacted casino support regarding your blocked withdrawal and account? What response have you received? Send emails or chat transcripts of your interaction with the casino to my email at [email protected], or post screenshots here
Looking forward to your reply.
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6 months ago
Dear sanjay1022,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
