4raBet Casino - Player's account has been blocked.

My verification was successful but I don't know why they blocked my account without any reason and without giving any evidence. After verified my account successfully I made two withdrawal of 100000 and 40000 INR but after few hours I received message we regret to inform you that your account has been temporarily blocked due to failed verification. But at that time what they asked I provide them even I also verify my face then I got message my verification is successfull then after made withdraw. I'm talking to support they are only saying red the terms and conditions. But I don't have any multiple accounts.

Dear sahanipriyanshu30,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you sent for the verification of your account?

Has the casino specified which terms and conditions you allegedly breached? Please forward me the email you received from the casino after your account was blocked at veronika.f@casino.guru.

What types of games did you play? Were they slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thankyou for your reply

The document I was used that was adhar card. Even after that I was verified by my face also and my account got verified. But also then they blocked my account by giving the reason failed verification.

The games I was played those were Aviator, few slots and sports betting.

Thank you for the email. The message from the casino states that your account has been blocked only temporarily. Have you communicated with customer support after you received that email and asked them what you need to do for your account to be unblocked? If so, kindly forward me all the communication at veronika.f@casino.guru.

Also, please forward me the identity documents you sent to the casino for verification.

Thank you for your patience and cooperation.

Dear Veronika ma'am thankyou for your reply

"Your account is blocked permanently and can't unblock " this statement was given by the casino support team. I talked 3-4 times but they are giving the multiple reasons at multiple times. I've sended you all the conversation and document which I was provided.

I will wait for your reply

Once again thank you

Could you please specify the name and surname you provided when registering your casino profile? Is it the same as the one on your Aadhar card?

Additionally, do you have any other identity documents that contain your personal information, such as a utility bill or an internet bill? This could help clarify any discrepancies.

Looking forward to your response.

Thankyou for reply,

The name I was use during registering on casino that was "Reena" because "Reena" is only my full name.

Yes, the name on casino and adhar card and all other official documents are same.

Yes I've document, I'm adding pan card image in this conversation please keep ths picture private

Could you also please forward me a bank statement and a proof of address with which you wanted to verify your account? My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Bank statement, untill which date?

For the last three months, please.

Ma'am please can you tell which account statement do you need? In which I was made withdrawal from casino?

I need the bank statement from the account you used to deposit money into this casino. Thank you for your cooperation.

Dear sahanipriyanshu30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Veronika ma'am I've sent you bank statement.

Please double-check if you used the correct email address: veronika.f@casino.guru, since I have not received any bank statement from you.

Dear sahanipriyanshu30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.