4raBet Casino - Player is struggling to pass the KYC.

Dear Abulhasan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first attempt at a withdrawal? Have you accumulated your winnings with or without an active bonus? Also, do I understand correctly, that all of your documents except for the video recording have been accepted?

Additionally, if there is any other relevant communication between you and the casino (except for the attached screenshots), please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hii

● No that was not first withdrawl before this i was paid out 20000 inr on 25/12/2020.

●  I have accumulated my winnings without bonus.

●  they never give me any confirmation about documents. They were asking for screen recorded 01 dec. 2020 to 01 jan. 2021.(that was not possible so i requested them, i can provide my bank account statement in pdf format)

They do not want to pay my winnings thus they delaying my account verification.

When i was contacting 4rabet.com by live chat they never at this point. I ask something they reply something differant. And they close live chat saying 'rate our operator.' I never took screenshots of live chat so i am unable to show you.

I was wondered when i saw 4rabet.com is listed on CASINO GURU. Because 4rabet is a very bad reputed( i can say fraud) Casino.

I am sending some more screenshots of our emails.

Thank you!

Thank you very much Abulhasan for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Abulhasan,

I’ll be taking care of your complaint from now on. I’ll contact the casino representative and try my best to resolve the issue.

I would like to invite 4raBet Casino to join this thread and participate in the resolution of Abulhasan’s complaint.

Hii Andrej,

Is there any update from 4rabet.com?

Dear Abulhasan,

We haven’t yet received a response from the casino representative. I’ll let you know as soon as there’s any news regarding your complaint. 

Hii Andrej,

Is there any update from 4rabet.com?

Dear Abulhasan,

We got in touch with the casino representative and we are currently waiting for their official statement. I’ll keep you posted on any updates.

I’m extending the timer by 7 days.

Hello!

Write to our technical support, they could help you

Our technical support: support@4rabet.com

Thank you, 4raBet Casino, for your reply.

Dear Abulhasan,

I’d like to kindly ask you to follow the casino representative’s instructions and keep us posted on any news regarding the issue. I’m setting the timer for 7 days.

Hii Andrej,

I sent my all documents to 4rabet.com for verification.after some time i got an email.

They saying, i have more than one account in 4rabet.com but i have only one account.

One of my friends created his 4rabet.com account by my phone.

Thank you, Abulhasan, for the update.

Dear 4raBet Casino,

Could you please clarify the situation? You can forward any relevant evidence to my e-mail address andrej.p@casino.guru.

Hii Andrej,

I wan to inform you, i am unable to login in my account in 4rabet.com

Thank you, Abulhasan, for the update. Have you tried inquiring about the issue with the casino’s customer support team?

Dear Abulhasan,

We have been informed by the casino representative that you should receive an explanation soon. Please keep us posted.

Hii Andrej,

I contacted to casino via live chat.

Agent told me, 'your account is blocked. We can not help you'.

Thank you, Abulhasan, for letting us know.

We will wait for the 4raBet Casino representative’s reply to clarify the situation. I’m setting the timer for 7 days.

Dear Abulhasan,

Unfortunately, we haven’t received any relevant response from the casino. Could you please let us know if there’s been any news regarding your case?

We would like to ask 4raBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hii Andrej,

I do not have any news or update from 4rabet.com

Dear Abulhasan,

Please be informed that we are in touch with the casino representative. Currently, we are waiting for them to provide additional information on your case.

Since more time is needed to investigate the issue, I’m extending the timer by 7 days.

Hii Andrej,

Please let me know if get any update from casino.

Thank you very much for your effort.

Hii Andrej,

Is there any update from 4rabet.com?

Dear Abulhasan,

Not yet, unfortunately. We are still waiting for a response from the casino representative.

Dear Abulhasan,

Unfortunately, the casino representative refuses to provide us with the necessary details on this case, therefore, I’d like to kindly ask you to provide answers to these questions:

1. Did your friend access their account from your device after creating the account?
2. Were any bonuses claimed from your and/or your friend’s gaming account? 

Thank you in advance.

Hii sir,

1. Yes, my friend accessed his account in my device after creating his account. But for 2 or 3 times only.

2. No, I never claimed any bonus and my friend also not claimed.

My friend does not use his account actually no one use that account.

He want to check how online casino works.

Thank you, Abulhasan, for clarifying. As you might know, creating multiple accounts from one device, IP address, or household is prohibited in most casinos. There is no doubt that you are in breach of the Rules, however, we believe that cases like this should all be judged separately and all the facts should be taken into consideration.

The casino refuses to provide us with evidence that would prove that the decision was based on facts that would suggest that the player/players gained or could have gained an unfair advantage, and at the same time refuses to reconsider its decision in this case. Unfortunately, without the necessary information, we cannot continue resolving this complaint and we are forced to close it as ‘Unresolved – Uncertain case’.

I am sorry I can't be of more help, but at least closing this complaint as ‘unresolved’ will negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 4raBet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Good afternoon!

The player has been unblocked - let him try to use the site (Casino is blocked by the decision of the company, it is in the rules)

Regards,

4rabet team

Dear Abulhasan,

Are you able to access the site now? Please let us know, we will be waiting for your updates.

Dear Abulhasan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Best regards,

Michal V, Casino.Guru

We’ve reopened this complaint at the request of Abulhasan. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Abulhasan,

I am thankful for your confirmation about being able to log in to your account. Please, let me know with any updates regarding your withdrawal.

Hello Sir,

I can access www.4rabet.com site. And i am blocked for casino section. I don't want to access casino section.

But i have not received any withdrawal yet.

I have requested for 2 withdrawals each of 10000 Inr and waiting to receive in my bank account.

Casino's standard time for withdrawals is 24 hours.

24 hours are not complete yet, I am waiting for 24 hours to be completed.

26 hours have passed since the withdrawal request were placed.

I have not received the amount in my bank account yet.

Also, there is no response when trying to contact them through live chat on their website and their Telegram support channel.

I was trying to contact 4rabet through their live chat customer support and their telegram but i did not get any response from the 4rabet. I waited for whole night for their response.

Then i contacted 4rabet live chat by other phone. I provided my registered email address to them.

Then i got responses from them.

Now they are saying my account is going through verification.

But they are not giving a time frame

After several requests they told me that ' give us 48 hours, time frame can be changed'

I asked them why my account is going through verification the replied, 'your account is suspected of fraudulent activities but it is going to be well.'

I have taken pictures of conversation. I want upload here but sizes of pictures are more than 5mb please provide your email address i send an email attached with pictures

Update!

My pending requests have cancelled by 4rabet.

The are saying i need to go through the verification.

I will cooperate in verification with 4rabet.

We will see what are the doing after verification

Update!

I went through the 4rabet's verification process and my 4rabet account has verified now.

And also I have requested for withdrawal of 20000 inr and waiting to receive amount in my bank account.

I am attaching some screenshots please find and see them.

Dear Abulhasan,

I am glad to hear your account is verified. Please let me know as soon as you receive your withdrawals.

Hello Michal!

Thank you so much for your reply.

My withdrawal request is pending. I wil let you know when it will be completed.

29 hours have past after making the withdrawal request and my withdrawal request is still pending.

They not responding properly in live chat customer support.

Hello Michal,

41 hours completed still not received my withdrawal. They only extending the time. First time they said, 24 hours after that 48 hours and now they are saying 72 hours.

I am requesting you please contact to 4rabet and ask them to pay my funds.

And if i am contacting them by my phone they are not responding. When i am contacting by other phone then they are responding but not giving satisfactory reply.

Dear Abulhasan,

If you don't receive your withdrawal after the said period of 72 hours, I will contact the casino.

Hello Michal

Thank you for your reply.

I will let you know when 72 hours will be completed.

I have contacted 4rabet's Telegram support channel and also emailed them regarding the delay in my withdrawals.

The Telegram support team told me, "Your account is not verified, you need to complete the verification process," even though my account is already verified.

In response to my email, they said that they are currently reviewing my request, which may take a few days.

That's why, Michal, I request you not to wait for 72 hours. Please contact 4rabet immediately and involve them on this page as well. Ask them to release all my funds as soon as possible.



Dear 4raBet Casino,

Could you give us an update on the situation?

All my withdrawal requests have now been cancelled by 4rabet, and now they are asking for additional verification again.

How does this make sense? Why don’t they inform about the verification process before allowing withdrawal requests?

First, I applied for withdrawal, and after two days, they canceled it, saying that profile verification was required. After completing the verification, I applied again, but after another two days, they canceled it again and are now asking for additional verification.

If I apply for withdrawal again after this verification, will they make me wait another two days and then ask for even more verification? How long will this continue?

If they need multiple verifications, they should inform everything at once instead of wasting time like this.

My additional verification has been completed, but it is still under review.

Dear Michal,

The player's verification has been approved. Withdrawal of funds is authorized.

Update!

Hello Michal,

My account has been verified, and I have successfully received my withdrawal request of 30,000 INR. However, my 4rabet account still has 151,375 INR remaining.

I have now requested another withdrawal of 50,000 INR, which is currently pending.

Michal, I will keep you updated.

Hello Michal,

My pending withdrawal of 50,000 INR has been successfully received.

I cannot make any more withdrawals today as only two withdrawals per day are allowed. I will request another withdrawal tomorrow.

I still have 101,375 INR in my 4rabet account.

I will keep you updated.

Dear Abulhasan,

That's great news! I am glad you were able to successfully make the withdrawals. I will keep the complaint open until you receive everything. I will be looking forward to hearing from you.

Hello Michal,

I have received the full amount from 4rabet now. Michal, many thanks to you and your team. You can now close this complaint.

Dear Abulhasan,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Michal V

Casino.Guru