4Kasino Casino - Player's winnings have been confiscated.

Casino: 4K Casino 

Operator: Famagousta B.V. 

License: Curaçao Gaming Control Board (OGL/2023/155/0098)

Complaint:

I deposited €50 and activated a 110% sports bonus (€55). The wagering requirement was 5x the deposit + bonus, which equals €525.

I completed the wagering requirement on sports bets. After the wagering was completed, the bonus disappeared automatically and the remaining balance became real balance.

After completing the wagering, I continued playing and later won €3,715.04 on slot games.

According to the transaction summary in my account:

• Slot games show €0.00 Bonus In and €0.00 Bonus Out.

• This indicates the slot winnings were generated from real balance funds.

• The sports betting category shows an overall negative result.

When I attempted to withdraw €500, the casino required KYC verification. I completed the verification successfully.

After this, the casino cancelled my withdrawal and confiscated €3,715.04 from my account.

The casino claims that I breached the maximum bet rule because of a €60 bet during an active sports bonus.

However:

• The wagering requirement (€525) had already been completed when the €60 bet was placed.

• The casino has refused to provide evidence showing that the bonus was still active at that moment.

• They have also refused to provide the exact bet that allegedly breached their rules or logs showing the bonus status.

Their responses only state that the decision is final without providing any supporting evidence.

I believe the confiscation of €3,715.04 is unjustified because the winnings were generated from real balance funds after the wagering requirement had already been completed.

I am requesting assistance from Casino Guru to help resolve this dispute.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4Kasino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible?
• Were you informed at any point that bonus terms and conditions persist even after the wagering requirements are complete?
• How were you notified that the wagering of the bonus was complete, to your knowledge?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you and other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas