30 Bet Casino - Player's withdrawal amount has been confiscated.

30Bet Casino credited a promotional "70% Bonus up to €200 / $200," allowed me to wager it successfully, then retroactively capped my post-wagering balance at CAD 2,000—from CAD 4,629.30—citing an unstated "maximum convertible limit." No max win clause appeared in the promotional email (screenshots attached) or website terms at the time of claiming. Despite escalation, they offered only CAD 100 goodwill, refusing full restoration.

I demand: Full balance restoration to CAD 4,629.30 (or equivalent winnings) plus the CAD 100 goodwill retained, totaling CAD 4,729.30 credited as withdrawable real money.

Key Facts Supporting My Claim

No explicit max win in promo: Screenshots prove the offer stated only "70% Bonus up to €200 / $200"—a deposit match ceiling, not winnings cap. €/$200 does not imply CAD 2,000 post-wagering limit.

Website terms omission: At claiming, no max convertible/max win clause listed for this bonus (verified via screenshots/timestamps).

Retroactive application: Casino first cited cap after wagering completion, admitting in final reply it "may not have been clearly displayed."

Goodwill admission: CAD 100 credit implies fault acknowledgment but inadequate resolution.

Full compliance: I met all wagering; balance reduction was unilateral post-success.

Casino Violations

Misleading promotion: Failed to disclose material terms (max win), violating transparency standards.

Retroactive terms: Unfairly applied hidden rule after player effort/investment.

Insufficient remedy: CAD 100 does not compensate CAD 2,629.30 loss.

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Dear bouzouki69,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please forward your correspondence with the casino? You can reach me via email at [email protected], or you can attach screenshots here.
• Could you please advise on the timeline of the events? Were the funds already displayed as "real money" when the winnings were capped?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila