30 Bet Casino - Player's withdrawal amount has been confiscated.

30Bet Casino credited a promotional "70% Bonus up to €200 / $200," allowed me to wager it successfully, then retroactively capped my post-wagering balance at CAD 2,000—from CAD 4,629.30—citing an unstated "maximum convertible limit." No max win clause appeared in the promotional email (screenshots attached) or website terms at the time of claiming. Despite escalation, they offered only CAD 100 goodwill, refusing full restoration.

I demand: Full balance restoration to CAD 4,629.30 (or equivalent winnings) plus the CAD 100 goodwill retained, totaling CAD 4,729.30 credited as withdrawable real money.

Key Facts Supporting My Claim

No explicit max win in promo: Screenshots prove the offer stated only "70% Bonus up to €200 / $200"—a deposit match ceiling, not winnings cap. €/$200 does not imply CAD 2,000 post-wagering limit.

Website terms omission: At claiming, no max convertible/max win clause listed for this bonus (verified via screenshots/timestamps).

Retroactive application: Casino first cited cap after wagering completion, admitting in final reply it "may not have been clearly displayed."

Goodwill admission: CAD 100 credit implies fault acknowledgment but inadequate resolution.

Full compliance: I met all wagering; balance reduction was unilateral post-success.

Casino Violations

Misleading promotion: Failed to disclose material terms (max win), violating transparency standards.

Retroactive terms: Unfairly applied hidden rule after player effort/investment.

Insufficient remedy: CAD 100 does not compensate CAD 2,629.30 loss.

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Dear bouzouki69,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please forward your correspondence with the casino? You can reach me via email at attila.g@casino.guru, or you can attach screenshots here.
• Could you please advise on the timeline of the events? Were the funds already displayed as "real money" when the winnings were capped?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

hello , i have forwarded the conversation to your email and yes once my wagering was done my balance was dropped to 2000$ (real balance)

Dear bouzouki69,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello there,

Thank you bouzouki69 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 30 Bet Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact 30 Bet Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn’t a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help change the casino's approach.

If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend that you contact the Curaçao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try contacting them anyway, you can do so at: complaints@cga.cw.

Please let me know if you need help submitting the complaint or inform me how they responded if you decide to contact them on your own (peter.c@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Peter