29Black Casino - Player’s account has been closed and funds confiscated.

I received an email stating that this casino had been relaunched from another casino called Betospin, and since I already had an account there, they asked me to use it.

So, I logged in using the existing account and made a small deposit and withdrawal to verify whether this casino actually allowed deposits and withdrawals.

As a result, my account was frozen, and my balance was confiscated.

The casino claims I have multiple accounts, but they haven’t provided any evidence to support that.

To begin with, it was the casino that created my account without my permission.

Please have a representative from the casino come here.

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Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To help us understand your situation better, could you please provide us with additional information regarding the issue? Here are some questions to clarify:

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean