The player from Estonia faced delays in withdrawals for almost two weeks and did not receive responses from email support, despite having all documents approved. The issue was resolved after the player marked the complaint as resolved, indicating that the withdrawal delays had been addressed satisfactorily.
24slots Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €50
24slots Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
6 months ago
the casino hasn't make withdrawals for almost two weeks. Email support isn't responding, all my documents were approved.
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6 months ago
Hello
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of your payout request with the date and status visible?
- Could you please share your recent interaction with casino support discussing the issue as evidence? Send chat transcripts, emails, or screenshots to my email at [email protected]
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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Thank you for your patience, and stay safe.
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6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear romankaygorodov1853,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
