The player from India had submitted a withdrawal request for 680 euros on 04 January 2026, but the casino had neither approved nor denied the request. He was seeking advice on how to proceed. The player had confirmed he completed KYC verification and that the withdrawal involved wagered funds without any bonus usage, with the withdrawal limited to a VISA card. We investigated the issue but found the casino had a history of ignoring complaint communications, resulting in the complaint being closed as unresolved. The casino's lack of response was noted to affect its overall rating, and the player was advised to avoid this operator.
24CasinoBet - Player's withdrawal has been delayed.
Unresolved
Our verdict
No reaction policy
Black points: 85
Amount: €680
24CasinoBet
Safety Index:Very lowCase summary
Discussion
Public
Public
3 weeks ago
Withdrawal request raised on 04/Jan. 2026. They are neither refuse nor pay to me 680 Euro. Please advice me what to do.
Public
Public
3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 weeks ago
Dear sky58,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Additionally, could you please attach screenshot of your pending withdrawal?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Sensitive attachment
Sensitive attachment
3 weeks ago
I am verified member, KYC done. This is my my first withdrawal request, Deposit several times. Screen shot attached.
Public
Public
2 weeks ago
Dear sky58, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
Thank you very much in advance for your reply.
Sensitive attachment
Sensitive attachment
2 weeks ago
It is wagered amount, no bonus money, The requirement was VISA card only. There was only one option that withdrawal thru VISA.I am sending to you screen shot of their chat. These screen shots are latest.
Public
Public
1 week ago
Dear sky58,
Thank you for your email.
Unfortunately, I would like to inform you that since this casino has 30+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help.
The casino can reopen this complaint anytime.
Best regards
Attila
