24CasinoBet - Player’s £600 withdrawal is delayed 94 days.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please clarify how many days it took for the last withdrawal to be processed?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hi Kristina, thank you for your help with my case, much appreciated.

You are so right , it is so frustrating for me to go on their chat support and begging for my own money every 2-3 days. I won’t give up, I rather those money to get to a charity than to these scammers.

Last time I had to wait no longer than 21 business days and I have used exactly the same method of withdrawal.

I’m looking forward of hearing back from you with some steps suggested to be followed.

regards

Liviu

Dear liviutla,

Unfortunately, I would like to inform you that since this casino has 30+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards,

Kristina