24CasinoBet - Player complains that he didn’t win anything.

ΠΩΣ ΤΟ ΚΑΖΙΝΟ 24CAZINOBET ΧΡΕΙΣΗΜΟΠΟΙΕΙ ΤΑ ΠΑΙΧΝΙΔΙΑ ΤΗΣ ΠΡΑΓΜΑΤΙΚ ΚΑΙ ΑΛΛΩΝ ΠΑΡΟΧΩΝ ,ΤΟ 24CAZINOBET ΔΕΝ ΑΠΟΔΙΔΕΙ ΤΑ ΚΕΡΔΗ ΚΑΙ ΤΑ ΧΡΗΜΑΤΑ ΠΟΥ ΚΑΤΑΘΕΤΟΥΝ ΟΙ ΠΑΙΚΤΕΣ ,ΑΡΑ Η PRAGMATIC Η ΕΙΝΑΙ ΜΕΤΟΧΟΣ Η ΧΡΗΜΑΤΙΖΕΤΑΙ ΑΠΟ ΤΟ CAZINO ,ΕΧΕΙ ΥΠΟΧΡΕΩΣΗ ΝΑ ΠΑΡΕΜΒΕΙ

Dear kostas2260,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

HOW 24CAZINOBET CASINO USES THE GAMES OF PRAGMATIC AND OTHER PROVIDERS, 24CAZINOBET DOES NOT RETURN THE PROFITS AND MONEY DEPOSITED BY THE PLAYERS, SO PRAGMATIC IS A SHAREHOLDER OR IS FUNDED BY THE CASINO, IT IS LIABLE

I undertsnad your concern, kostas2260. However, please bear in mind that in order to check the RTP we will need your entire game history. Please forward it to petronela.k@casino.guru at your earliest convenience. Thank you.

Dear kostas2260,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

ΠΩΣ ΧΡΗΣΙΜΟΠΟΙΕΙ ΤΟ 24CAZINOBET ΤΑ ΠΑΙΧΝΙΔΙΑ ΤΗΣ PRAGMATIC ΚΑΙ ΑΛΛΩΝ ΠΑΡΟΧΩΝ.ΤΟ 24CAZINOBET DEN ΔΙΝΕΙ ΤΑ ΧΡΗΜΑΤΑ ΑΠΟ ΤΙΣ ΑΝΑΛΗΨΕΙΣ ΠΟΥ ΖΗΤΟΥΝ ΙΟ ΠΑΙΧΤΕΣ

Unfortunately, we are not able to investigate if a player refuses to provide any supporting evidence. The game history is in these cases one of the most powerful tools to confront the casino. Sadly, even after multiple requests, the player didn’t provide it. Therefore, we were forced to close this complaint as rejected due to a lack of supporting evidence from the player’s side.