24CasinoBet - Player complains about unauthorized deposit.

Played and deposited £20 in this site. However a few days later £120 was debited from my bank account from this company which I had not authorised. I have contacted 24casino.bet and they have denied taking these payments. Only say the payments I have authorised. It was definitely them as I have changed my card details and they were the only site I have played on since changing my card.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have placed any deposits and received winnings in the past from this casino? Do I understand it correctly that instead of £20 your account has been debited £120, or it has been 2 different transactions (£20 + £120)? If there’s any relevant communication, please forward it along with your transaction receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

yes they have taken out 3 lots of £40 from my bank account. I have only deposited £20 and £15

Hello,

Was the amount of £120 credited to your casino account? Could you please forward your bank statement and any relevant communication between you and the casino? 

No £120 was not credited to account. I’ve sent you an email .

I'm sorry, I still haven't received anything.

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.