24Casino - Player's withdrawal is delayed due to betting issue.

They saying I betted to high which I know I didn’t.

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Dear Jason2788,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

Any issued Bonuses are limited to a maximum bet during wagering: 5 EUR/USD/CHF, 50 NOK, 8 AUD/CAD/NZD, 5,000 CLP, 105 MXN, 30 BRL, 2,900 KZT, 0,025 SOL, 0.00012 BTC, 0.021 BCH, 0.0020 ETH, 64 DOGE, 0.072 LTC, 5 USDT unless otherwise specified. Maximum bet limit includes bets doubling after a game round has been completed, as well as Bonus rounds (purchased within the game).

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is [email protected].

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila