247Bet Casino - Player's winnings have been confiscated.

Hello,

I would like to submit a complaint regarding 247Bet Casino and the confiscation of my winnings.

I deposited €200 and played normally on my account. After playing, my balance reached approximately €1780. When I attempted to withdraw my winnings, the casino cancelled my withdrawal and confiscated all the winnings.

The casino claims that I violated clause 4 of their promotion terms, which states that a promotion can only be claimed once per player, family, household, IP address, email address, payment method, or shared computer.

However, this accusation is not true. I only have one account and I have not created any duplicate accounts. No one else in my family plays at online casinos and no one else has used the same promotion from my household.

Because of this, I believe the confiscation of my winnings is unfair and unjustified. The casino only returned my original €200 deposit to my account and removed the rest of the winnings.

I would also like to mention that I feel my complaint has not been taken seriously because i am girl. I am simply asking for a fair review of my case and clear proof of the alleged rule violation.

Additionally, I noticed that on the Finnish casino review website Kasinosetä there was a very similar complaint reported recently by another player. Because of this, I am concerned that this rule may be used as a reason to deny legitimate winnings.

I kindly ask Casino Guru to investigate this case and help resolve the situation with the casino. I can provide screenshots of the email I received from the casino and any additional information if required.

Thank you for your help.

Best regards,

Hilma

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you ever logged into your account from a public computer or a public internet network?
• Could you please send me a link or a screenshot of the bonus you activated and played with?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Moikka, En ole eikä minulla ole ees sellaisia ladattu tietokoneellani, Se perus tervertuliais bonus

en ole kirjautunut ikinä mistään tollasesta.

Dear Hbossgirl

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Hbossgirl for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 247Bet Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

they paid

Dear Hbossgirl,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter