247Bet Casino - Player's winnings have been confiscated.

Hello,

I would like to submit a complaint regarding 247Bet Casino and the confiscation of my winnings.

I deposited €200 and played normally on my account. After playing, my balance reached approximately €1780. When I attempted to withdraw my winnings, the casino cancelled my withdrawal and confiscated all the winnings.

The casino claims that I violated clause 4 of their promotion terms, which states that a promotion can only be claimed once per player, family, household, IP address, email address, payment method, or shared computer.

However, this accusation is not true. I only have one account and I have not created any duplicate accounts. No one else in my family plays at online casinos and no one else has used the same promotion from my household.

Because of this, I believe the confiscation of my winnings is unfair and unjustified. The casino only returned my original €200 deposit to my account and removed the rest of the winnings.

I would also like to mention that I feel my complaint has not been taken seriously because i am girl. I am simply asking for a fair review of my case and clear proof of the alleged rule violation.

Additionally, I noticed that on the Finnish casino review website Kasinosetä there was a very similar complaint reported recently by another player. Because of this, I am concerned that this rule may be used as a reason to deny legitimate winnings.

I kindly ask Casino Guru to investigate this case and help resolve the situation with the casino. I can provide screenshots of the email I received from the casino and any additional information if required.

Thank you for your help.

Best regards,

Hilma

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you ever logged into your account from a public computer or a public internet network?
• Could you please send me a link or a screenshot of the bonus you activated and played with?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika