247Bet Casino - Player’s account has been closed with unresolved withdrawal issues.

Hi Casino guru,

please help it’s not the amount it’s the principle.

I used 247 bet for the 2nd time (first time £50 deposit £100 withdrawal went through fine)

2nd time I went to deposit through trustly with a £200 deposit which glitched and took £400 which was ok as I was going to withdraw the £200.

played a few games and won £594 (£400 was my own deposit my balance never dipped below £300)

I then went to withdraw my £594 balance and was put in review. I waited 24 hours and received the email to say my account is closed and they put £350 in my bank.

all they have said is they can close for any reason as per terms and conditions but gave me no reason and closed my account without even my full deposit.

i took no bonuses at all an have no issues proving that my salary is what I play with.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 247Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Was the unintentional deposit credited to your player's balance?
• Was your first 50 deposit also made via Trustly using the same bank account?
• Is there any explanation for why the amount 350 was returned in particular? Have you deposited 2x200 to the casino, or different amounts?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas