The player from Ghana had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed that his account was fully verified and KYC had been completed, leading to the casino processing the withdrawal. The complaint was marked as resolved by the player, and he was advised to reach out for any future issues.
22bet Casino GH - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: GH₵44,256
22bet Casino GH
Safety Index 6.5 Above averageCase summary
Discussion
Public
Public
10 months ago
I made a withdrawal of 44256 at this casino and they are taking forever tk process my transaction. I contacted customer services and it has been one story after the other. It has been more than 32 hours now since I requested for the withdrawal and they are still holding my money with no tangible solution. I do not know why they are doing this and I played with my personal funds and I did not use any bonus or free spins or any bonus that this platform provides and I need help to bring a resolut.
Public
Public
10 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
10 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
10 months ago
My account is fully verified and I have done KYC verification. I just don't understand why they are refusing to pay.
Public
Public
10 months ago
My account has just been disabled for no reason and I do not know what they are aiming at
Public
Public
10 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear player,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Dominika
