22bet Casino GH - Player's winnings have been confiscated.

Hello this people took all my winnings they neither return my stake nor my winning after I won and I reached out asked them they don't give any reason they take money from the account

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Can you provide the date and time when the winnings were won?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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If anything seems suspicious, contact us directly.

Stay safe.

I played both casino and sportbet. I derived some wins and losses from 1st May 2025 to 8 May 2025 and took took my wins with my own money I didn't play with any bonus

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

They are ignoring with no evidence and want to take my money away

I apologize, but if you have placed bets on sports betting and the casino confiscated associated winnings, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.