The player from India faces the unjustified closure of his account and withholding of 35 mBTC after successfully completing KYC verification with 22bet. Despite complying with all requests and receiving written confirmation to withdraw his funds, his withdrawal request was rejected, and his account was terminated based on alleged violations of terms.
22bet Casino EE - Player's account has been closed and funds confiscated.
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Current status
Waiting for Casino Guru to reply
6d 23h 8m 45s
22bet Casino EE
Safety Index 6.0 Below averageCase summary
Discussion
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Could you please confirm when exactly did the account closure take place?
- Is there any chance that someone from your household or using the same IP also created an account at this casino?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
