21k Casino - Player’s withdrawal is delayed.

According to the casino’s rules, withdrawals are processed within 24 hours. However, my withdrawal has not progressed beyond the initial stage, even though 27 hours have already passed.

My account is fully verified, and there are no pending verification requirements that could justify this delay.

I contacted customer support and asked why the withdrawal is delayed. They only repeated that withdrawals are processed within 24 hours, but stated that in this case it may take longer. They were unable to specify how long the process might take.

I believe that the casino is deliberately delaying the withdrawal in order to encourage me to lose the money, since these funds remain fully available for gambling during the withdrawal process.

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Dear Ingaji,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

The issue has been resolved, and I have received the payout in full.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ingaji,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila