21k Casino - Player’s winnings haven’t been received yet.

requested a withdrawal from 21k Casino 10 days ago, and I have still not received my money.

I have contacted customer support multiple times, but I only receive vague responses such as "everything is fine, just wait." They have not provided any clear explanation or a specific date for when my withdrawal will be processed.

I would like to know why my withdrawal is delayed and when I will receive my funds. This delay is far beyond normal processing times.

I am requesting immediate assistance in resolving this issue.

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Dear PasiAaltonen,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

requested a withdrawal from 21k Casino 15 days ago, and I have still not received my money.

Is it possible to help me now.

I have contacted customer support multiple times, but I only receive vague responses such as "everything is fine, just wait." They have not provided any clear explanation or a specific date for when my withdrawal will be processed.

I would like to know why my withdrawal is delayed and when I will receive my funds. This delay is far beyond normal processing times.

I am requesting immediate assistance in resolving this issue.

Hello,

Thank you for your message.

We would like to inform you that your withdrawal was cancelled on the payment provider’s side due to a technical issue. This is not related to your account or any action on your part.

To proceed, we kindly ask you to submit a new withdrawal request, which will be processed as soon as possible once received.

We apologize for the inconvenience and appreciate your understanding.

-The 21K Casino Team

Dear PasiAaltonen,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Still nothing has happened, 15 days. Now i got this info that the transfer was canceled. Now have waited 2 days for the new withdraw to complete and nothing has happened? When is time to call some police or consumer authority?

Hi,

We’re happy to inform you that your withdrawal has now been fully approved and processed.

We sincerely apologize for the delay and truly appreciate your patience.

-The 21KCasino team

Dear PasiAaltonen,

Thank you for the update.

Could you please confirm whether you have already received your funds following the casino’s latest message stating that the withdrawal has been processed?

Thank you in advance for your response.

Karla

Dear PasiAaltonen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

We’re happy to inform you that your withdrawal has now been fully approved and processed.

We sincerely apologize for the delay and truly appreciate your patience.

-21KCasino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear PasiAaltonen,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla