1win Casino - The player's account got blocked.

My account get blocked i did nothing they are saying i did fraud activity against casinos

can uh plz ans how a person can do fraud to online casino

Hello onlinebusiness20222,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When did you register into the casino? Did you ever deposit there and do you have any remaining balance on your account? Did you claim any bonuses there? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear onlinebusiness20222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened based on the player's request:

"yes my account is verified i did it in January. I think I registered my account in the month of December i did deposit money 25000rs and my remaining balance was 31700rs m not able to withdraw it because my account is blocked my casino I didn’t know why i did nothing wrong how a person can do fraud to casino"

Dear onlinebusiness20222,

Can you please advise if there's been any update in your case since then? Did the casino ever specified the reason of the block?

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.