1win Casino - Player would like to change his registered data.

Hello my 1win id is 275****1 i cant change my email address i talk to support team so many time but they are saying wait and i send them emails also.I made mistake when I was creating my account. I typed ma**********[email protected] instead of ma***********[email protected] Since there is no e-mail veryfication (because account is active) I didn’t notice that untill now.

I’ve tried contacting them via chat on their website, after providing information such as ID and (wrong) e-mail, they ask me to send request via e-mail [email protected] .

I did it allready, still no response from them. I need to correct e-mail to proceed withdrawal. I’ll add that ma**********[email protected] and all I want to do, is change of one letter in e-mail address

I also add, that they claim (on chat) that change of E-mail IS possible

Dear smaddy798,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please if there are any funds inside your casino account? Please understand that while registering any casino account it is necessary to provide correct data as if you don't you might face serious issues later. I can't promise that you will be able to change your email address as one of the basic rules is to submit correct and genuine data when opening an account. Nevertheless, this seems to be a genuine mistake on your side.

Thank you in advance for your reply.

Best regards,

Petronela

Yes petronela thanks for respond yes i have around 78000 INR in my 1win account.

Thank you very much, smaddy798, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, smaddy798,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 1win Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 1win Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should he take so the casino updates the email address in his account? Can you please help us to resolve this issue?

Thank you in advance for providing the information.

Good afternoon

We checked, and we see that the player's mail was changed on March 19th. The player successfully uses the account, makes deposits and withdrawals.

Sincerely, 1win team.

Thank you for the update, 1win team.

Dear smaddy798,

Can you please confirm that your issue has been resolved?

Dear smaddy798,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will consider the complaint resolved.

Greetings all,

Based on all the provided information and the announcement in my last post, we consider the complaint successfully resolved.

As the issue is considered resolved, we will now mark the complaint as 'resolved' in our system.

Thank you, 1win Casino team, for your cooperation.

Best regards,

Branislav, Casino.guru