The player from Chile is filing a formal complaint against 1win for not releasing his funds and is requesting intervention from the National Lottery Regulatory Commission and Guru Games and Lotteries Board. He emphasizes that 1win operates under their regulatory supervision and maintains fair gaming practices.
1win Casino - Player seeks intervention for delayed funds.
Opened
Current status
Waiting for player to reply
6d 23h 41m 44s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
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23 hours ago
Translation
Dear National Lottery Regulatory Commission and Guru Games and Lotteries Board
My name is Gonzalo Pino and I am writing to file a formal complaint against the operator 1win (BID Entertainment Limited), which operates under your regulatory supervision (National Sports Betting Permit No. 00000045 and License No. OYSGB/CASB/2592001). I am a user located in Chile and my registered account details are: User ID: 354126184 Registered email:
As a regulated operator under your jurisdiction, 1win is required to maintain fair gaming practices and release player funds.
Given that they operate internationally and accept registrations and deposits from Chile through local payment processors under their license, I kindly request your urgent intervention to audit this account and compel BID Entertainment Limited to release my funds.
I have attached a screenshot of the platform's footer showing its regulatory seals as proof of its compliance with the relevant bodies. I await your assistance in resolving this matter.
Sincerely, Gonzalo Pino
Josee.yanez.cl@outlook.com
Automatic translation:
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18 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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18 minutes ago
Dear Gonzalotriste,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you sucesfully withdrawn funds from this casino before?
- Could you please give me a date when did you asked for withdrawal?
- Did you used any casino bonuses or you have currently any active bonus?
- Did you sucesfully completed your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
