The player from Norway faces issues withdrawing 2742 RUB from his account, as he has had five cancellation attempts via SBP after several hours. Despite contacting support, which stated the issue lies with the payment system, the player remains unable to withdraw the funds. He requests either a manual withdrawal to his bank card or conversion of the amount to USDT for withdrawal.
1win Casino - Player’s withdrawal requests are cancelled repeatedly.
Opened
Current status
Waiting for player to reply
6d 23h 3m 52s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
Public
Public
56 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
56 minutes ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals in this casino before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
