The player from Tanzania has a complaint against 1Win Casino for withholding his winnings of 4,000,000 TZS after he requested a withdrawal. Despite providing his ID and transaction receipts, his withdrawal remains blocked, and his account is not closed. He has not received a valid response for almost two months.
1win Casino - Player’s withdrawal request is delayed.
Opened
Current status
Waiting for player to reply
6d 23h 40m 39s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
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19 minutes ago
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19 minutes ago
Dear Andrew360,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Did Casino communicate with you the reason of blocking your account?
- Had you completed KYC verification before you lost access to the account?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
