The player from Alberta is struggling to withdraw her money from the casino, as her withdrawal requests keep getting canceled. She is advised to use a different method despite only having one withdrawal option available and has encountered unhelpful responses that end the chat after multiple attempts for assistance.
1win Casino - Player’s withdrawal request is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 51m 49s
1win Casino
Safety Index 8.8 HighCase summary
Discussion
Public
Public
2 days ago
I have been trying to withdrawal money from this casino. They keep telling me to use another method (which I can't because they only offer me one way to withdrawal) or wait and it will work later which I have done as well. It keeps getting cancelled. They when I ask for further help they end the chat. I have chat at least 10 times today and no one will help me.
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Public
1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you successfully made any withdrawals from this casino in the past?
- Have you verified that all of your payment details were entered correctly when requesting the withdrawal?
- Have you tried using a different payment card for the withdrawal (registered in your own name)?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
