The player from South Korea faced issues withdrawing 6.5 million won from 1Win Casino after losing a significant amount over several months. Although she successfully withdrew 1.5 million won, the casino cited conditions for the larger withdrawal, despite her having played with her own money. The issue was resolved after the player confirmed that she could access her remaining funds.
1win Casino - Player’s withdrawal request is delayed due to conditions.
Resolved
Our verdict
Case closed
Amount: 6,500,000 ₩
1win Casino
Safety Index:HighCase summary
Discussion
Public
Public
6 months ago
Translation
I lost tens of millions of won in 3-4 months at Jeonji Casino and ended up in debt.
Yesterday, I requested a withdrawal because I lost 8 million won in a game, and 1.5 million won was withdrawn, but they said I couldn't withdraw 6.5 million won.
He said that withdrawal is only possible if the conditions are met.
No, when you lose money, you just take it without any conditions, but when you earn a little, there are conditions for withdrawing it?
I paid for the money I lost so far and got back a little bit, but what are the conditions for withdrawal? Did I use their money? I played with my own money and won, but they are asking me to deposit that amount and bet it. Please help me.
Automatic translation:
Public
Public
6 months ago
Dear leeyumi460,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- How did the casino inform you about the requirements for withdrawal of the remaining funds?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Could you please share with me your communication with the casino, where the casino justifies its actions? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
6 months ago
Dear leeyumi460,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
