The player from Buenos Aires has been waiting over 15 days for a $500,000 withdrawal from Win1 Casino, which was marked as 'completed' but not credited to his wallet. He encounters different excuses from support and requests proof of the transfer to file a claim, but receives only generic responses without resolution.
1win Casino - Player's withdrawal not credited at Casino Win1.
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Waiting for Casino Guru to reply
6d 20h 49m 36s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
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yesterday
Translation
Claim - Withdrawal not credited - Win1
I made a withdrawal of $500,000 (Argentine pesos) from Win1 Casino on July 3, 2026. Within a few hours, the status showed as "completed" on the casino platform, but the money was never credited to my wallet (Mercado Pago). More than 15 days have passed since then.
When I contacted support, I received several different excuses each time. I requested proof of the transfer so I could file a claim with Mercado Pago, and at that point they replied that the problem was on their end ("on their end") and that they were working on it.
Since then, every time I inquire about the status, I receive the same generic response that "they are working on it," without proof, without an estimated date, and without a concrete resolution.
I request Casino Guru's intervention to mediate and obtain credit for the withdrawal, given that the casino acknowledged that the fault lies with them but offers no solution or real evidence of payment.
Automatic translation:
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8 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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8 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Has the withdrawal amount been returned to your casino balance, or is it still marked as completed?
- Have you contacted Mercado Pago directly to verify whether there is any pending incoming transaction associated with this withdrawal?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
